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Today we have an important Reader Question that I’d like to feature because this issue is more common than one might think and always confuses as well as frustrates people: Ghost Availability for award flights.

You refer to ‘Ghost Availability’ when an available award seat is being displayed to you in a search engine but you receive an error message down the line telling you the seat is in fact  no longer available. [click to continue…]

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IHG Rewards Club has launched Sunshine Sale that is actually three separate offers for up to 30% off, 50% Bonus Points Package bonus and up to 20% discount on Cash & Points.

IHG Rewards Club The Sunshine Sale

The up to 30% off sale is valid for stays May 1 – August 31, 2017. Points & Cash and Bonus Points Package offers are valid for stays through May 31. All the offers must be booked by 8AM ET on Friday (April 28). [click to continue…]

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Almost two months into the new WORLD OF HYATT loyalty program it appears that many Hyatt hotels found a way to capitalize on this new structure and eliminated even welcome letters or welcome cards.

Hyatt Diamond members used to receive a welcome card from management and welcome letter outlining the on-property benefits at many properties which seems to have now been eliminated by many. [click to continue…]

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This week the Compensation Clinic visits Turkish Airlines flight delay ex-SEZ (Seychelles) that lead to missed connection in Istanbul and arriving to Paris more than five hours late.

Turkish Airlines Flight Delay Compensation

Remember that our readers can also always email us, send us a Facebook message or Tweet about the issues you have with hotels, airlines and other travel providers. We’ll feature one new Compensation Clinic-case each week.

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