How to Find Out if Your Marriott Family of Hotels Reservation Has Been Upgraded?


Marriott’s website is quite handy and accurate when it comes to see whether you have been upgraded or not. Sometimes I use it after I have checked in to double check the room/suite category I have been assigned to.

JW Marriott Rio de Janeiro Reservation Before Upgrade Had Been AppliedLast weekend I spent a night at the JW Marriott Rio de Janeiro. I made the reservation for the most basic room category which is Deluxe Atrium View without a bed preference.

JW Marriott Rio de Janeiro After Upgrade Had Been AppliedOn the day of arrival the reservation had been upgraded to a Deluxe Ocean View with the same bed preference (none) as the original reservation. On a side note I wasn’t especially satisfied with this upgrade as a Marriott Rewards Platinum member.

After you have been upgraded you cannot see your original room type on the website. It is handy either to make a screen shot when you do the booking or save the confirmation email.

Remember that you need to be a Marriott Rewards member and your reservation must include your membership number in order to use this function.

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  • Liam Walshe

    Nowadays you CAN in fact see if your room has been upgraded before arrival on Marriott’s website (and their app).

    Same is true for Starwood and IHG, but not Carlson, in my experience.

    • It really depends, whether the hotels system is connected to MARSHA or not. If it is and the connection is live, you should be able to see them.

      I need to write an update about this soon.

      • thatsthatmattressman

        I am testing this tonight …so far no room change is a certificate booking but will interesting to see if it does change and I will report back