InterContinental Hotels Groups Tweaks Their New Lowest Rate Guarantee Program.

Two weeks ago I wrote about a new price guarantee from the InterContinental Hotels Group where guest would get a first night free if a lower rate is found within 24 hours after making the reservation. I tried the guarantee by myself and got entirely free one night stay at the InterContinental Sao Paulo.

New InterContinental Hotels Group Low Price GuaranteeNow they have tweaked the guarantee to make it more difficult to qualify for a free night.

Previously the rate booked and the compared rate didn’t have to be in same currency. IHG Low Price Guarantee team would use Oanda to do the currency conversion. The difference had to be more than $5. Now this is no longer possible. The booked rate and the compared rate must be in the same currency i.e. USD, GBP, EUR, THB etc.

You can probably use various IHG country specific websites to find the comparable rate in the same currency as the site which has the lower rate.

IHG Best Price Guarantee: Every hotel reservation booked through an IHG web site is guaranteed to have the lowest price per night publicly available on the internet or IHG will provide the first night free and match a lower price for each additional night under the following conditions:

 

If you find a price on a competing web site for any night of your stay that is lower than the lowest price shown for that night, after booking your stay on the ‘Best Available’ search of an IHG web site, IHG will honor that rate for the nights for which the lower price was found, plus give you the first night free upon verification of the lower price found.

The Guarantee applies to all IHG hotel brands.

A competing web site is defined as a web site that is not owned by IHG, that is selling IHG rooms’ inventory directly to consumers, and that provides a confirmation of a completed reservation at the moment of completing that reservation. Sites that do not reveal the hotel brand name until after payment has been completed (including bidding sites) do not qualify for the Guarantee.

Rooms on the competing web site must be publicly available, viewable and immediately bookable on the Internet at the time of verification.

Lower price found must be for the same hotel, the same type of accommodations, the same number of guests and the same date.

All terms, including but not limited to , cancellation or advanced purchase policies, must be equal or more restrictive when comparing IHG’s rate to a competitor’s rate.

 

o For example: when you book a refundable rate on IHG’s website it cannot be compared to an advanced purchase or non-refundable rate on a competing site, however, when you book an advanced purchase rate or non-refundable rate on IHG’s website, it can be compared to a refundable rate on a competitor’s website.

 

To use the Guarantee, you must advise IHG within 24 hours of booking your room on the IHG website by calling the applicable telephone number or by filling out the online Best Price Guarantee Form with your booking details.

The price difference between IHG’s website and a competing website, when comparing the same currencies, must be at least $1 per night in order to qualify for the Guarantee.

Price on competing website must be in the same currency as the reservation made on the IHG website. Currency conversions will not be considered.

Booking must be made via the “Best Available Rate” search on any of the IHG web sites.

Guest must book the lowest available price on the “Best Available Rate” search – for the same hotel, the same type of accommodations, the same number of guests, and the same dates – in order to qualify for the Guarantee.

The type of room for which the application of the Guarantee is sought must be the same type of room with similar features as booked on the IHG web site.

 

o Example: A guest books a king bed with sofa bed room type on the IHG web site, but a lower price is listed for a king bed room type only on the IHG web site. If the third party web site lists a lower rate for a “Standard Room – One King or Two Double Beds” – the Guarantee does not apply.

 

Guest must have a confirmed IHG reservation and an IHG reservation system confirmation number.

The Guarantee does not apply to web sites or prices where the hotel brand and specific hotel are not known until the booking is made.

For purposes of the Guarantee, a “package” is defined as being an offer that bundles travel with hotel such as: airfare + hotel stay, hotel stay + car rental, or similar packages. The Guarantee will not apply to the room component (if rate is published) of a package sold on another web site, and such price may not be compared to the lowest room only price on an IHG web site.

The Guarantee does not include extra fees such as extra person charges, however, for IHG hotels located in Japan or for the ANA website only, the Guarantee applies on websites to room rate and extra person fees only. Other fees or charges do not apply.

However, for purposes of the Guarantee, room prices that include food and beverage items such as breakfast or dinner, room prices that include entertainment items such as tickets to a show or venue, and room prices that include free local calls will not be considered as packages. These inclusive rates may be compared to the lowest price for the same type of inclusive rate for the same type of accommodations sought in the Best Available Rate search on an IHG web site. The Guarantee will apply only if a lower price is found for the same type of inclusive rate.

 

o Example: If a guest books a rate including breakfast on the IHG web site and finds a lower price including breakfast for the same type of accommodations on a third party web site, the Guarantee applies.

 

The Guarantee does not include prices that have been negotiated by the hotel with corporations, membership rates (e.g., AAA, Entertainment Card, Industry Rates), government rates, promotional rates or travel agency rates. Only immediately viewable and publicly available rates apply.

The number of Priority Club® points to be awarded to Priority Club Rewards members will be based on the price actually paid by the guest at check-out, assuming the rate booked otherwise qualifies for points. No Priority Club points will be awarded for a free night.

The Guarantee does not apply to Priority Club Award Nights booked through IHG web sites.

The Guarantee does not apply to ANA hotels.

For hotels in Greater China, bed type and smoking preference is not guaranteed and not applicable for comparison for the purposes of the Guarantee.

Regardless of the number of lower prices found, only one free night will be awarded per stay; Each additional night’s rate during the stay will be lowered to match the price found per night.

Limit one free night per name on reservation, per Stay and per hotel for any seven day period. A Stay is one night or consecutive nights at the same hotel location, regardless of frequency of check-in/check-out.

For purposes of the Guarantee, “price” or “rate” does not include any taxes, tariffs or fees imposed by any governmental authority (e.g., federal, state or local) on either IHG or the guest for the duration of the guest’s occupancy.

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