Last December, I took some flights in Ethiopian business class. They were part of the Star Alliance already at that time, but I wasn’t quite sure to which Star Alliance program I would credit the miles. I decided eventually to credit the flights to United’s Mileage Plus. I have lifetime Star Alliance Gold with United and still holding 1K status as well.
Email to Mileage Plus on March 12th, 2012.
Included copies of BP’s and the eticket receipt. United instructs to send copies of the boarding passes and the etickte receipt to the email address above.
Email to 1K Voice on March 24th, 2012
Forwarded the email that I had sent to Mileage Plus with all the attachments
Reply from the 1K Voice on April 18th, 2012
Received a reply from the 1K Voice.
Because I hadn’t heard from United regarding this request, I placed a call to the 1K desk that transferred my call to the Mileage Plus about two weeks ago. I had these flights post to my account couple of days ago. The only info United needed over the phone were the flights numbers, booking class, and the eticket number.
It is understandable that they have some problems while integrating United and Continental systems, but replying about a month later to an email is not acceptable. Like on my case, I had already contacted United because I hadn’t heard back and the person replying to my email was doing the job again.
When I needed to contact Continental last year regarding crediting miles back to my account for a canceled award, the response time through email was similar, and I had Platinum status with the Continental at the time. United has been very good at getting back though email when I have needed to fix something that is not urgent. The reply time used to be a day or two. I truly hope that they get back to the usual response time soon.