Would you stay or leave, if the hotel has a nonworking or unstable internet connection? I was faced with this question last week, when I was staying at the Glasgow Marriott hotel.
I checked in the morning, as I was coming from a transatlantic flight, and went straight to the executive lounge to have a breakfast. I already had problems logging in to the system that kept rejecting my room number and last name combo. Manager on Duty had to bring me a onetime use code. [click to continue…]