SPG has been mailing out Elite Thank You certificates in your membership pack, but they might have gone electronic this years, as they have been sending out emails to request them.
You can get four certificates yearly or at the time of your status upgrade.
The purpose of these certificates is to acknowledge good service that Starwood employee has provided you with. You can hand these out one at a time or give them all at once. Employees have their own SPG accounts and the Platinum certificates are worth 500 Starpoints for them.
If you haven’t got hold of these certificates yet, you can order them from Starwood using this website link.
The employees have always been very appreciative for receiving these certificates that they can later turn to free stays at Starwood hotels.
Here are the terms and conditions of these Thank You certificates:
Certificates are nontransferable to other members. Distribution of the certificates to associates is at the discretion of the member holding the certificates; however, the certificates cannot be used as a form of bribery or fraud, nor may the certificates be sold in any manner. The member is not under any obligation to use the certificates. The certificates have no cash value if unused after the expiration date printed on the back of the certificate. No copies or substitutions of the certificates will be accepted. Each certificate includes a unique code that can only be used (and registered) once. Please use by the expiration date on the back of the certificate.
Here are the frequently asked questions by Starwood about them:
What is an Elite Thank You?
It’s a certificate that an elite member can use to recognize a Starwood associate who provided outstanding service, whether in person or over the phone.
How do I get Elite Thank You certificates?
Please visit spg.com/elitethankyou to print your certificates or request that they be sent to you in the mail.
Who is eligible to receive an Elite Thank You?
All Starwood associates in Customer Contact Centers or hotels that participate in the Starwood Preferred Guest® program are eligible, including but not limited to associates at the front desk, reservations line, concierge desk, bellhop service, restaurants, housekeeping, fitness centers, business centers and so forth. To give a certificate over the phone, just tell the associate you’d like to give him or her an Elite Thank You, then provide the unique code printed on the back of the certificate.
Can I use an Elite Thank You certificate more than once?
No. Each Elite Thank You certificate has a unique code that can be used only once, so it can be given to only one person.
Can I give multiple Elite Thank You certificates to a single person?
Can I get more Thank You certificates?
Members are eligible to request certificates when they renew or upgrade their elite status. No additional certificates can be ordered. If you print your certificates from the site, you may not order more by mail. If you request that they be mailed to you, you cannot print additional certificates from the Elite Thank You site.
How long are the Elite Thank You certificates valid?
Please see the back of your certificates for the expiration date.