Arrideverci SPG! Hotel Eden Leaves Starwood September 18

Last week, I wrote (read the piece here) that the Sultan of Brunei had bought the Hotel Eden and it was expected to join the Dorchester Collection after renovations.

spg-hotel-eden-leaves-starwood-september-18-2013

Now, Starwood has confirmed that the hotel is no longer affiliated with the chain starting on September 18, 2013:

It is with a heavy heart that I inform you the Hotel Eden will no longer be a Starwood SPG property as of September 18, 2013.  Starwood is negotiating at this time and I will inform you if the hotel is going to honor Starpoint reservations that are reserved past September 18, 2013.  If they do honor the Starpoints by chance please understand you will not receive any further SPG Platinum/Ambassador benefits or Starpoints during your stay.

SPG has sent the email above to guests that have award reservations coming up with this property. At the time it is still unclear, whether award reservations will be honored or not. You will not, however, receive any status related benefits after the hotel has excited the SPG system.

Conclusion

Hotels get reflagged all the time and there is nothing unusual about it. It is unfortunate, however, that the elite members are often left hanging the bag. They have reservations that were made because of the program affiliation and benefits promised due to the status.

Sometimes only paid reservations are honored, but do you really want to stay if there are no benefits?

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