T&C’s UPDATE: SPG Asia-Pacific Promotion: 2,000 Bonus Points Per Two Nights (Max 6,000) Between February 17 – May 17, 2014 (Book By March 31)

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SPG launched a new promo earlier this week (access my piece here) to celebrate the launch of the new partnership with Virgin Australia’s Velocity program.

spg-virgin-australia-velocity-update

Now, SPG has quietly changed the Terms and conditions of the promotion without communicating anything  to the members that signed up for it.

Previously, the number of Starpoints you could earn was unlimited and only maxed at 6,000 bonus points per stay (6-nights). You could have had unlimited number of 2, 4, or 6 nights stays during the promotional period and collected 2,000 bonus Starpoints for every two nights.

Original:

  • 2000 Starpoints per two (2) eligible nights will be credited to the member’s account within 4-6 weeks following the close of the promotion. A member can earn up to 6000 Starpoints per stay as a maximum.

Updated:

  • 2000 Starpoints per two (2) eligible nights will be credited to the member’s account within 4-6 weeks following the close of the promotion. A member can earn up to 6000 Starpoints for this promotion as a maximum.

Now, SPG has decided that they won’t offer more than 6,000 Starpoints total during the promotional period, regardless of the number of eligible stays or nights you may have.

spg-apac-confirmation-uuu

The email confirmation that you get for registering this promotion still contradicts this T&C’s change.

There is still no requirement for being in APAC or having to register for Velocity to take advantage of this bonus Starpoints offer.

Here are the participating properties:

Westin

Sheraton

W Hotels

St Regis

Le Meridien

Luxury Collection

Four Points

Aloft Hotels

Conclusion

It is really bad form for SPG trying to sneakily change the T&C’s of the promotion that they have already launched and members have made bookings for.

The email confirmation that you get for registering this offer uses the word ALL that clearly communicates that there is no limit on the number of Starpoints you can earn for this offer.

SPG should man up and honor the original terms and conditions of this promotion.

Here are the updated terms and conditions:

  • Bonus Starpoint offer valid only at participating hotels and resorts in Asia Pacific. To view a list of participating properties, visit http://www.spg-asiapacific.com/velocity/en/participating.html.
  • Bonus Starpoint Offer is valid for eligible stays completed between February 17, 2014 and May 17, 2014.
  • A minimum stay of two eligible nights is required to qualify.
  • 2000 Starpoints per two (2) eligible nights will be credited to the member’s account within 4-6 weeks following the close of the promotion. A member can earn up to 6000 Starpoints for this promotion as a maximum.
  • To participate in this Bonus Starpoint offer, Velocity members must register online at www.spg-asiapacific.com/velocity by March 31, 2014 and be a member of the Starwood Preferred Guest (“SPG”) Program. If Velocity member is not a member of the SPG Program, a free membership may be obtained at www.spg.com.
  • An eligible stay is defined as two or more consecutive nights paying a qualifying rate in the same hotel regardless of the number of check-in or check-outs that occur and post to the member’s Starwood Preferred Guest® account.
  • A qualifying rate is any rate that is eligible to earn Starpoints in the Starwood Preferred Guest program as defined in the SPG Terms & Conditions.
  • Starpoints® earned in the SPG program can then be transferred to valid Velocity accounts at the exchange rate of 1 Starpoint = 1 Velocity Point. Member will receive 5,000 bonus Velocity Points for every 20,000 Starpoints transferred to Velocity. Once Starpoints have been transferred to Velocity Program Frequent Flyer, they cannot be returned to the Starwood Preferred Guest account.
  • All promotions are subject to the Starwood Preferred Guest program terms and conditions, which are subject to change without notice, and can be found at SPG.com.
  • Offer not applicable to groups.
  • Not to be combined with other offers or promotions.
  • Not responsible for omissions or typographical errors unless otherwise provided under applicable laws to the contrary.
  • Void where prohibited by law.
  • Subject to applicable laws, Starwood reserves the right to modify or discontinue this offer at any time.
  • Starpoints, SPG, Preferred Guest, Sheraton, Four Points, W Hotels, Aloft, Le Meridien, The Luxury Collection, Element, Westin, St. Regis and their respective logos are the trademarks of Starwood Hotels & Resorts Worldwide, Inc., or its affiliates.
  • To earn and redeem Velocity Points you must be a member. Velocity membership and Points earn and redemption are subject to the Member Terms and Conditions available at www.velocityfrequentflyer.com, as amended from time to time.

Restaurants and Bars Offer

  • Restaurant & Bar discount offer is only is valid at participating restaurants and bars at participating Starwood Hotels & Resorts in Australia. Participating list can be found http://www.spg-asiapacific.com/velocity/en/participating-fnb.html
  • Restaurant & Bar offer is valid until May 31, 2014
  • The Restaurant & Bar discount offer is only valid for Velocity members of the Virgin Australia Program for members of Velocity, the Frequent Flyer Program of Virgin Australia. A valid Velocity membership card is required must be presented at time of purchase to receive these offers.
  • Percentage discount varies by participating restaurant and bar. Please visit http://www.spg-asiapacific.com/velocity/en/participating-fnb.html to see applicable discount for each participating restaurant and bar.
  • Discount is applicable on food only. Discount is not applicable to breakfast or beverages. Breakfast may be defined differently by venue. Please contact the venue directly for any questions on how breakfast is defined.
  • Discount must be requested in the restaurant at the time of settling the bill, even if applying charges to one’s room; cannot be applied at the front desk.
  • Discount not applicable in conjunction with additional restaurant or hotel specific promotions.
  • Discount excludes applicable service charges, taxes, and gratuities.
  • Service charges and taxes will be charged on retail prices.
  • Discount has no cash value.
  • Velocity member must be present to receive the discount.
  • Blackout dates and other restrictions may apply.
  • Offer not applicable to groups.
  • Not to be combined with other offers or promotions.
  • Not responsible for omissions or typographical errors unless otherwise provided under applicable laws to the contrary.
  • Void where prohibited by law.
  • Subject to applicable laws, Starwood reserves the right to modify or discontinue this offer at any time.
  • Starpoints, SPG, Starwood Preferred Guest, Sheraton, Four Points, W Hotels, Aloft, Le Méridien, The Luxury Collection, Element, Westin, St. Regis and their respective logos are the trademarks of Starwood Hotels & Resorts Worldwide, Inc., or its affiliates.

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  • lcpteck

    You can find the thread in FT.

    • I have read the thread on FT. Lurkers are not always giving correct info.

  • Richard

    While I agree with your interpretation of the T&C, you might want to note that Starwood’s position on FlyerTalk is that you do have to be a Velocity member.

    Which of course is annoying, since Velocity requires you to be an Aus/NZ/Pacific resident in order to register (and while you may be able to “fake” an address, there’s no way you wouldn’t be breaking the T&C of Velocity in the process).

    • I have no doubt that this promo was originally meant for Velocity FF, but how they could enforce it, when you don’t have to credit anything to VA?

      Signing up for Velocity may require you to have an address in Australasia, but doubt that they would require you to be resident. I have not read the Velocity T&C’s.

      • Richard

        I agree that it seems like it would be quite problematic to attempt to verify Velocity membership with 100% accuracy, but given that this is a partnership between Velocity and SPG, it’s not out of the realm of possibility that they would attempt to verify on their end. The Lurkers continue to insist Velocity membership is required.

        And, sadly, yes, the T&C of Velocity do require you to be an actual resident of one of the Pacific countries.

        • You could always open a Velocity account with a friend’s address in one of the applicable countries. I truly doubt that there would be a way for SPG and VA to match these.

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  • Varun

    Any idea if 2 rooms booked for one night will qualify for this promo?

    • Most certainly won’t work.

      • Varun

        Have multiple night/stay credit for multiple rooms been counted separately for promotions ?

        • That I have no idea of.

          • Varun

            According to someone on flyer talk, they do.

  • Jillk

    I just tried to join and it won’t recognize my us spg number…anyone else experience this? I have 4 nights at the westin xian coming up and would like the extra bonusM

    • Have you tried signing up using chart? Remember to save the conversation afterwards.

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