FURTHER CLARIFICATION: IHG Rewards Club Into The Nights Award Night Expiry & Availability

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IHG Rewards Club launched their Q4 promotion Into the Nights the other week that is valid for stays between September 4 and December 31, 2014.

IHG Rewards Club Into The Nights Award Night Availability Update

I have requested that LoyaltyLobby readers would post their personalized offer here so that we all could compare them. If you are just starting with the IHG Rewards Club, you can earn two free nights very easily (read more here).

The main question has been the validity of the free night awards associated with this offer and whether they book to the same award inventory as regular point ones.

On September 10, I received the terms and conditions from the IHG (read more here) governing the usage of the free night awards from Into the Nights promotion that were indicating the use of special inventory for these that would not have the same availability as using points.

IHG Rewards Club had China Dream promotion last fall for members in greater China that were earning capacity controlled free nights that were difficult to use at most popular IHG hotels due to limited availability

Then on Friday, I received further information from IHG spokesperson regarding the Into the Nights availability that contradicts the T&C’s:

The free nights are not comparable to China Dreams award nights. They are set up like Reward Nights.

And when I pointed out the contradictory T&C’s

Yes, but within the timing restrictions as indicated in the T&C’s.

Conclusion

I hope that LoyaltyLobby readers are not as confused as I am at this point when it comes to the Into the Nights award night availability.

The T&C’s indicate that they have restrictions while I have been confirmed by the spokesperson (who must have consulted someone high enough in the chain) that they book into the same inventory as regular award nights.

So, do they have the same availability as regular award nights? Well. That is a good question. They certainly should per the update that I received on Friday.

I’ll have an update on this when the first batch of these award nights have posted to member accounts and I can check the actual availability.

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  • mitpat474

    sounds to me like they are normal reward nights but with a time limit attached

    • Which would be fantastic!

  • Brendan

    This is a pretty clear-cut and straightforward promotion. I just give the chain hundreds of US dollars on faith, and the corporation later, when it judges fit, decides whether it places upscale, luxury hotel rooms or, perhaps instead, a donkey or giant rocking horse, which contestants don’t really get to keep, behind door #3. Who could complain? People who want something for something?

    • mitpat474

      you still have the more solid approach with choosing points though

      • Don

        However, some members have a pitiful point value of 20000 or 2 free nights (100k)

    • SJ

      Sarcasm richly deserved. Once again, IHG seems to be run by folks who put out these promotions without proof-reading, without running them by focus groups…. because they figure millions won’t care. (I for one, do, and am for the first time seriously checking out the competitor promos more carefully….. thanks in part to John’s calm LL chronicle here)

  • SydneySwan

    I am probably pretty naive but I don’t understand why IHG would run a promotion and then obfuscate on the most important details. IHG need to decide the purpose of the promotion. Is it;

    1). Generate more hotel spend at IHG properties now, reward customers for doing so and thus generate further spend from customers at IHG properties in the future.

    Or

    2). Generate more hotel spend at IHG properties now from customers who believe they might be well-rewarded for doing so, renege on the value of that reward and generate less or even no spend from those customers at IHG properties in the future.

    I for one am a customer who once duped is lost forever. Am I the only one?

  • SydneySwan

    I am probably pretty naive but I don’t understand why IHG would run a promotion and then obfuscate on the most important details. IHG need to decide the purpose of the promotion. Is it;

    1). Generate more hotel spend at IHG properties now, reward customers for doing so and thus generate further spend from customers at IHG properties in the future.

    Or

    2). Generate more hotel spend at IHG properties now from customers who believe they might be well-rewarded for doing so, renege on the value of that reward and generate less or even no spend from those customers at IHG properties in the future.

    I for one am a customer who once duped is lost forever. Am I the only one?

  • SydneySwan

    I am probably pretty naive but I don’t understand why IHG would run a promotion and then obfuscate on the most important details. IHG need to decide the purpose of the promotion. Is it;

    1). Generate more hotel spend at IHG properties now, reward customers for doing so and thus generate further spend from customers at IHG properties in the future.

    Or

    2). Generate more hotel spend at IHG properties now from customers who believe they might be well-rewarded for doing so, renege on the value of that reward and generate less or even no spend from those customers at IHG properties in the future.

    I for one am a customer who once duped is lost forever. Am I the only one?

    • SJ

      Tis a fine question, Sydney Swan…. IHG increasingly seems run out of the Philippines, where they seem to delight in confusing and infuriating their customer base around the world, the US in particular. They can obfuscate at will, because they figure they can get away with it… and becuz they have a “loyal” shill base in the blogosphere, unwilling to criticize the hand that’s fed them so well in the past.

    • SJ

      Tis a fine question, Sydney Swan…. IHG increasingly seems run out of the Philippines, where they seem to delight in confusing and infuriating their customer base around the world, the US in particular. They can obfuscate at will, because they figure they can get away with it… and becuz they have a “loyal” shill base in the blogosphere, unwilling to criticize the hand that’s fed them so well in the past.

    • SJ

      Tis a fine question, Sydney Swan…. IHG increasingly seems run out of the Philippines, where they seem to delight in confusing and infuriating their customer base around the world, the US in particular. They can obfuscate at will, because they figure they can get away with it… and becuz they have a “loyal” shill base in the blogosphere, unwilling to criticize the hand that’s fed them so well in the past.

  • SydneySwan

    I am probably pretty naive but I don’t understand why IHG would run a promotion and then obfuscate on the most important details. IHG need to decide the purpose of the promotion. Is it;

    1). Generate more hotel spend at IHG properties now, reward customers for doing so and thus generate further spend from customers at IHG properties in the future.

    Or

    2). Generate more hotel spend at IHG properties now from customers who believe they might be well-rewarded for doing so, renege on the value of that reward and generate less or even no spend from those customers at IHG properties in the future.

    I for one am a customer who once duped is lost forever. Am I the only one?

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  • jjswim

    Here’s the question I have: Do Holiday Inns count as IHG hotels for this promotion, or are they considered separately? If they’re included, I can knock out the 50k/2 free night requirement (I’m a newbie) by staying at two different Holiday Inns on two Saturdays and just get a second night at one of them. (this takes care of the two Holiday Inns, two Saturdays, and three nights at an IHG requirement)

  • jjswim

    Here’s the question I have: Do Holiday Inns count as IHG hotels for this promotion, or are they considered separately? If they’re included, I can knock out the 50k/2 free night requirement (I’m a newbie) by staying at two different Holiday Inns on two Saturdays and just get a second night at one of them. (this takes care of the two Holiday Inns, two Saturdays, and three nights at an IHG requirement)

    • Phil

      Holiday Inns are part of the IHG brand and count as qualifying hotels for the promotion.

  • jjswim

    Here’s the question I have: Do Holiday Inns count as IHG hotels for this promotion, or are they considered separately? If they’re included, I can knock out the 50k/2 free night requirement (I’m a newbie) by staying at two different Holiday Inns on two Saturdays and just get a second night at one of them. (this takes care of the two Holiday Inns, two Saturdays, and three nights at an IHG requirement)

  • jjswim

    Here’s the question I have: Do Holiday Inns count as IHG hotels for this promotion, or are they considered separately? If they’re included, I can knock out the 50k/2 free night requirement (I’m a newbie) by staying at two different Holiday Inns on two Saturdays and just get a second night at one of them. (this takes care of the two Holiday Inns, two Saturdays, and three nights at an IHG requirement)

  • digstravel

    This promotion is a disincentive for people that have status. I am an Ambassador Platinum and my offer is to spend 32 nights to 12/31 to receive 2 free nights. I have stayed 72 nights this year. That suggests they have averaged (a guess) my trimester stays to compose my offer. Unfortunately they did not calculate the holiday period into my offer. With that said, i will give my business to Hotels that provide me a better return for my stays for the balance of the year, particularly given that if I don’t meet the threshold I only earn base and status points. A crazy promotion that makes me have to consider staying less.
    ..
    26,000 points or 2 Free Night(s)
    Complete 3 of 3 offers and earn 26,000 bonus points or 2 free nights
    Points
    Offer Name
    Progress
    24,000
    Stay more

    Stay 32 night(s) at any of IHG’s 4,700 hotels worldwide Terms book now
    100
    Take our survey

    Take our survey. We want to hear what you think. Terms COMING SOON
    1,500
    Spend on your IHG® Rewards Club Credit Card

    Book and pay for 1 stay(s) with your IHG® Rewards Club Credit Card and earn 1,500 points Terms

  • Barry

    Exactly. I want to spend hundreds of dollars, THEN be on the phone with some clueless CSR trying to get them to honor their offer? No thanks!

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  • MY

    Anyone know for sure if a reservation booked before the promo dates (8/31) for a stay within the promo period (October) will count or not? The rates have gone way up so I don’t want to re-book if I don’t have to, but the stay fulfills about half of my pretty good offer. I don’t see any rules about booking dates in the terms on the IHG website. I only see rules about the dates and type of the stay. But, I saw on another travel website that in previous IHG offers stays had to be booked within the offer period also because someone had been denied points before.