Hilton HHonors has updated the Terms and Conditions governing its guest loyalty program effective August 19, 2016.
Most of the changes are quite nuanced but there is now one brand that is excluded from all Hilton HHonors benefits including earning points in China.
You can access Hilton HHonors Terms and Conditions here.
Here are the changes that Hilton emailed us:
- Addition of our new brand, Canopy by Hilton, to the Hilton Worldwide portfolio
- Changing what we currently refer to as a “health club” to “Fitness Center” to avoid potential confusion about on-property amenities
- Gaming Chip Rewards (specific to properties in Las Vegas and Puerto Rico) and Hilton Hawaiian Dollars will no longer be issued as of September 19, 2016; any Gaming Chip Rewards or Hilton Hawaiian Dollars in circulation will be honored one year from the date issued
- Hampton by Hilton water benefit for Diamond members updated in T&Cs (correction to match Diamond benefits found on Member Benefits site)
- Properties added to and removed from Weekend Night Certificate Exclusions
- Changing “Team Member Travel Rates” and “Hilton Family Rates” to “Go Hilton Team Member Rates” and “Family & Friends Travel Rates” – due to a name change in our employee benefit programs
- Homewood MyWay Snack updated
- With the rapid launch of Hampton by Hilton in China, at this time we’re not able to offer Hilton HHonors Points/benefits at these properties – but we’re excited to be working with our partner on potential solutions
Here are some other changes:
- Ineligible stay: unauthorized members staying on Go Hilton Team Member Travel rates, Hilton or Family & Friends Travel Rates
- Canopy™ by Hilton, Curio – A Collection has been added to the list of brands that doesn’t have maximum base points earned capped at 200,000
- The fitness center benefit is downgraded: Fitness Center encompasses stretching, cardio and strength zones, and is distinct from other fee- or membership- based Health amenities such as Spa, Sauna, Treatments, and Sports
Quite difficult to understand why Hilton HHonors would like to confuse its members by excluding Hampton properties in China from earning points or elite benefits? Someone must have negotiated a bad master franchise agreement with a Chinese company.
Many properties outside of the United States have health clubs with swimming pools and saunas. These tend to be free for all guests. I have only come across instances in Japan where the sauna has not been included with the health club/fitness center benefit with some other chains.