Reader Question: Century Hotel Prague (MGallery by Sofitel) Air Conditioning Turned Off?

3 Comments

A LoyaltyLobby reader sent me an email about Century Hotel in Prague (MGallery by Sofitel) that has decided to turn off the AC.

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Remember that you can always email me, send a message via Facebook or use Twitter and include photos too. I’ll try to cover Reader Questions & Comments here several times a week.

You can access Century Hotel’s website here.

Here’s the email from the reader:

Coming to the point of my email, I checked into the Hotel Century Old Town, Prague which is managed my MGallery and Sofitel today. To my complete surprise and shock, they have switched off the air conditioning system completely !!

They said that now the air conditioning will not come on until next summer !! Come on !!! We are not living in the Soviet Union era right??? Atleast not for a hotel of this caliber !

They did not inform anyone about this in their website or when we booked the room. Almost all the guests are complaining and the front office lady politely says that this is a ‘Management decision’ and nothing  an be done about it..

Unfortunately I have pre-paid for the room during one of the Accor Super sales so I don’t think I can get this rate booking last minute..

What a bummer and a perfect way to ruin an otherwise lovely holiday..

Not happy at all 🙁 I have Gold status with Accor, but that isn’t going to help me get a good night’s sleep.. Temperature outside is about 22 degrees so it’s not even cold.. Staff tell us to keep the windows and I  the same breath they say that there is a mosquito problem.. I mean how are you to sleep ???

I have faced this same issue in China where sometimes the hotels are way too hot (for westerners at least) and the cooling is turned off.

If the hotel is branded as MGallery by Sofitel (Accor’s luxury segment), one should expect that the guest could control the room’s temperature, but it appears to not to be the case here.

I would ask to speak with the General Manager of the hotel (Management Decision?) and ask that either the cooling to be turned on or refund + compensation points for the inconvenience.

Conclusion

I have actually stayed at this hotel once about a year ago and thought that it was a bit weird. It is in a former office building where Frans Kafka worked.

Accor really should pay more attention that these hotels are up to the brand standards. If something is branded as MGallery by Sofitel, one should really expect good service and facilities. This is a solid 3/3.5 star hotel. It has nothing to do with the Sofitel brand, however.

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