RESOLVED: No Standard Award Availability Ever? Hilton Garden Inn Chengdu

A LoyaltyLobby reader sent us a Tweet regarding standard award availability (none – ever) at the Hilton Garden Inn Chengdu (China) which is a category 1 hotel and I wrote about a piece about it (access here).

resolved-reader-question-hgi-ctu

I assumed that the hotel had “forgotten” to attach the award rate to the base level of rooms as only premium room rewards were available at more than triple the price.

You can access Hilton Garden Inn Chengdu’s website here.

READ MORE: Hilton HHonors Rate & Bonus Points And Miles Promotions

A Hilton spokesperson contacted us and the issue has now been resolved. The hotel is available for 5,000 Hilton HHonors points per night.

Category 1 property:

reader-question-hgi-ctu-cat-1

Here’s the previous award availability calendar:

reader-question-hgi-ctu-premium-calendar

Here’s the current award availability calendar:

hilton-garden-inn-chengdu

Standard room:

hilton-garden-inn-chengdu-king

Conclusion

Glad that Hilton HHonors and Hilton Garden Inn Chengdu were able to resolve this issue promptly. I would assume that this property gets flooded with award reservations from Chinese members as it is a very good value.

There are many ways that hotels can play with award availability. Hilton properties just need to categorize their rooms as premium/deluxe ones and then they are gone or, as some hotels do, sell base level room inventory to third parties.

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