Whine Wednesday: Poor Internet Connectivity At Some Hotels In Australia & New Zealand

5 Comments

This week’s Whine Wednesday deals with internet issues that still seem to plague some hotels in Australia & New Zealand.

whine-wednesday-poor-internet-connectivity-at-some-hotels-in-australia-new-zealand

Hotels have come long way in the past few years when it comes to issues with internet access and bandwidth. I used to whine about this more than twice a year but cannot recall when I wrote a piece last time.

So, I found myself at the St. Moritz hotel in Queenstown (New Zealand). This hotel is part of Le Club AccorHotels and branded as MGallery by Sofitel (should be Mercure though).

Internet was so poor that couldn’t get anything done as you can see from the speed test that I run on my Mac.

The hotel gave excuses:

1. The “pipes” were bad in the first room I had and was moved to a suite.

2. The internet was equally bad and then was claimed that the internet just isn’t that good in Queenstown by the GM.

3. Internet worked ok’ish for few hours in the morning and the reason for by the front was that a large group had just left.

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There are no issues with internet in Queenstown or in New Zealand as the speed test that I took at the Novotel hotel in the very same city proves.

Conclusion

I just hate when hotels choose the cheapest internet provider and are then surprised when guests cannot connect to the internet or have adequate bandwidth. Shouldn’t one expect that things work when they stay at a hotel that is branded as MGallery by Sofitel? I don’t stay at hotels to waste my time troubleshooting their internet issues.

I probably ended up consuming more than 4GB of mobile data (mostly for tethering) during my stay at this hotel and it worked just fine.

The St Moritz hasn’t been (unfortunately) the only hotel where I have had internet issues. Crowne Plaza Auckland didn’t have any wireless coverage on one corner room (had to use my own access point) and one hotel in Auckland had faulty router in my suite.

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5 Comments

  1. Agree it’s an Accor thing, last two Accor hotels I stayed in Mercure Haydock UK and Sofitel Manila internet was poor

  2. You mentioned Australia in the headline, but why? All your problems seem to have been in that other tiny country.

    Fair crack of the whip.

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