CheapTickets Reminds About EC 261/2004 Compensation When Flight Delayed

by -
6 Comments

Eleven days ago, I was on a miserably delayed British Airways flight 444 from London Heathrow to Amsterdam than ended up being delayed by more than four hours (2AM+ arrival) and resulted in a plane swap in the process.

cheaptickets-ec-261-2004

I was well aware of that I could claim 250 euro compensation per EC 261/2004 (did that actually today) but was surprised that CheapTickets actually reminds passengers when their flights are delayed and eligible for cash per EU rules.

cheaptickets-ec-261-2004-email-body-u

Seems that the sum included in the email is after the 35% cut that this company processing the claim takes (and probably pays something out of it for the CheapTickets to send these email reminders out).

Conclusion

Surprising that an agent owned by Expedia is reminding that due to the delay customer is eligible for compensation. You would think that the airlines aren’t too happy about this?

Let’s see how easy it is for BA to process the 250 euro compensation to my bank account.

Seems that I have another EC 261/2004 claim in the making. My Iberia intra-Europe flight is currently delayed by 2 hours and 15 minutes. As long as it arrives two hours late (not touchdown but when the door is opened) this is another 250 comp.

If you enjoyed this article, get our blog updates for free!

YOU MIGHT ALSO LIKE

  • Chris

    Seems that I have another EC 261/2004 claim in the making. My Iberia intra-Europe flight is currently delayed by 2 hours and 15 minutes. As long as it arrives two hours late (not touchdown but when the door is opened) this is another 250 comp.

    It’s three hours delay before you can claim compensation, not two hours 😉

    I once had a 40min flight that was delayed for 2:54 hrs – sooooo close but not enough unfortunately. But I’m sure the airline tried extra hard to get touchdown with five mins. to spare.

    • BenniHK

      Nope, type 1 (>1500km) flights only need to delay for more than 2 hours in order to be eligible for the claim. And it’s nothing to do with landing time but time for the door opens.

      • Chris

        I don’t think this is correct. After two hours delay you can get some refreshments and a phone call but you don’t get compensation. This is the same irrespective of length of the flight.

        What you refer to is compensation when your flight is cancelled less than seven days before the date of the flight, and the alternative flight you are given means you arrive more than two hours late. This does not apply for delayed non-cancelled flights.

  • Toby Guest

    FYI – CheapTickets is owned by Momondo, not Expedia.

  • Lordkent

    Another Brexit Loss when UK leaves EU…

  • Nando De Marchi

    How to I proceed to open this claim ?