Sebastian recently wrote about (read more here) the latest status match campaign that Etihad Airways this time offered for readers of on English newspaper.
A LoyaltyLobby reader alerted me that Etihad Airways had significantly adjusted the terms and conditions attached to this promotion. Seems that readers taking advantage of this offer may have to go through the same “hell” as one reader last year (read more here) who had great difficult getting Etihad to honor their offer.
You can access the status match offer here.
Here are the original T&Cs:
Offer available from 10 November until 24 November 2016. Travel must be completed by 10 May 2017. Only applications made using the above reader offer link are valid. Offer only available for new enrolments.
Here are the updated T&Cs:
Offer available from 10 November until 24 November 2016. Travel must be completed by 10 May 2017. Only applications made using the above reader offer link are valid. Offer only available for new enrolments. Travel must originate from the United Kingdom, and must be a return ticket.
- Trip originating from the UK
- Trip should be return (one-way would not be sufficient)
As we have discussed previously here on LoyaltyLobby how non-existent Etihad’s customer support is, one can take the following actions after completing the challenge per the original T&Cs:
- Contact the CEO of Etihad by emailing him: email@example.com
- Opening a case with the DOT’s Airconsumer complaint website (you can do it here)
It is sad that companies think that tweaking the terms and conditions once an offer has been publicized and consumers registered and made purchases would be an honorable thing to do. But then we are dealing with ME3 airline here (I am Etihad Platinum member).
I hope that Etihad honors the original T&Cs or otherwise members must flood the CEO’s email address and open complaints with the DOT.