A LoyaltyLobby reader emailed me a question about the welcome drink amenity for Le Club AccorHotels elite members.
You can access Le Club AccorHotels web page for elite benefits here.
Here’s the email from the reader:
I have been a member of the Accor loyalty programme for a number of years. I know most people who read your posts/website are business traveller and so stay on their own in hotels. I always travel with my wife and I am a silver member (just going up to Gold). I checked with Accor and asked if we could have a joint card and was told no. Silver/Gold members should be given a free welcome drink to members when they arrive but they tend to just give one voucher between my wife and I as they say I am the member. I contacted Accor through their Facebook page and was basically told tough.
Both my wife and I are becoming Gold members but one member of the couple is treated as Gold and one as never having stayed at Accor. Very unfair in my opinion. I was wondering about your take on this and whether other schemes operate in this unfair way towards couples.
Here’s what the Accor’s web page states:
Whenever I stay at an Accor property, they tend to have the welcome pack ready and usually with two drink chits like the one pictured above at the Novotel Queenstown.
It really doesn’t make a difference if both of you are Silver/Gold/Platinum members. Only one account can be used at any given time to where to credit the stay. By having two accounts, however, you can better take advantage of promotions by splitting the stay(s) between two accounts.
I would say that if you request two drink vouchers most of the properties would comply with this request, although by the program T&Cs they are not required.
Cannot remember the last time I would have used these drink chits that I get for my stays at IHG and Accor properties. Usually when I clean my folio bag there is bunch of unused chits.
I would assume that majority of these go unused especially at properties that offer club lounges with complimentary happy hours. Shouldn’t be too difficult for hotels to give two for those that travel with their partner.
It would be good if Le Club AccorHotels would clarify this benefit to be available for the number of adult guests registered to the room/suite.