Whine Wednesdays: Hyatt’s Website (More Often Down Than Working?)

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5 Comments

This Wednesday, Whine Wednesdays revisits the topic of the functionality of Hyatt’s website that appears to go down for hours every week, and I am not talking about updates that many companies do late on Saturday/early Sunday mornings.

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You would think that in this day and age, they would have implemented an IT system that would ensure that the website is functional 99.9% of the time, but apparently this doesn’t matter to them.

While I have been trying to get the last couple of reservations I need for this year in over the past month or so, I have encountered Hyatt website issues more often than I would care. Hyatt has always had the worst website when it comes to being able to make bookings (even worse than the United.bomb back in the day).

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I have several times booked other hotels because Hyatt’s website has been down. Usually they have the website itself up but the actual functionality down.

Conclusion

If running a website that is used for hotel bookings is your main business, you would think that they would have ensured that it is up 99.9% of the time?

The issue with the Hyatt’s website has been going on as far as I can recall. Is it really that difficult to throw some money at this issue and have it fixed? I cannot understand how they haven’t fired Hyatt’s CIO who must be the most incompetent person in the business (competitors must love him/her).

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  • John Everett

    Amen to this whine. The CIO has to be family. Probably the same guy who thought up World of Hyatt!

  • pdabmo

    You could say the same about Accor as well!

  • Danny

    When the Hyatt website is down I immediately go to Marriott and book my room. Are you listening Hyatt?

  • LoyaltyReader

    Next week in Whine Wednesday: Accor’s website more often down than working!

  • Neal

    Hyatt has had web problems for as long as I can remember. Its astonishing that a large business such as Hyatt would let this continue to happen. I wonder how many millions in revenue they have lost due to their website bring down? Let alone the tarnish to their brand.