This Wednesday, Whine Wednesdays revisits the topic of the functionality of Hyatt’s website that appears to go down for hours every week, and I am not talking about updates that many companies do late on Saturday/early Sunday mornings.
You would think that in this day and age, they would have implemented an IT system that would ensure that the website is functional 99.9% of the time, but apparently this doesn’t matter to them.
While I have been trying to get the last couple of reservations I need for this year in over the past month or so, I have encountered Hyatt website issues more often than I would care. Hyatt has always had the worst website when it comes to being able to make bookings (even worse than the United.bomb back in the day).
I have several times booked other hotels because Hyatt’s website has been down. Usually they have the website itself up but the actual functionality down.
If running a website that is used for hotel bookings is your main business, you would think that they would have ensured that it is up 99.9% of the time?
The issue with the Hyatt’s website has been going on as far as I can recall. Is it really that difficult to throw some money at this issue and have it fixed? I cannot understand how they haven’t fired Hyatt’s CIO who must be the most incompetent person in the business (competitors must love him/her).