SPG & China Eastern Rewards Partnership Now Live: Eastern Explorer Rewards

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Starwood Preferred Guest (SPG) first launched partnership with Delta and later with Dubai based Emirates. Earlier this year, SPG announced that it would be launching something similar with China based airline China Eastern regardless of the Marriott takeover.

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As is the case with Delta and Emirates partnerships, SPG Gold and Platinum members receive some benefits when flying on China Eastern and China Eastern elite members will receive SPG Gold lite type benefits at Starwood properties.

You can access the web page for the partnership here.

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Here are the SPG benefits on China Eastern:

SPG Gold and Platinum members will receive 1 bonus Starpoint for every 4 ‘Eastern Miles Points’ on China Eastern flights.

SPG Platinum members will also enjoy elite in-airport benefits, including:

  • Priority check-in

  • Priority boarding

  • Priority luggage handling

  • Access to the China Eastern business-class lounge

  • Excess-luggage allowance

Here are the China Eastern benefits at Starwood properties:

‘Eastern Miles’ Silver, Gold and Platinum members will receive 2 ‘Eastern Miles Points’ per US$1 spent on eligible stays at hotels and resorts in the SPG programme.

‘Eastern Miles’ Elite Platinum and Gold members will also enjoy additional benefits at the 1,300+ hotels and resorts in the SPG programme:

  • Access to elite SPG check-in line1

  • 4pm late check-out2

  • Complimentary in-room Internet access

  • An upgrade to an enhanced room (pending availability)

  • A discount of 15% or more on dining at participating hotels in China3

Conclusion

Well. I tried to sign up for the China Eastern frequent flier program (to get the Silver status in case I ever would fly on the airline and wouldn’t have SkyTeam status) Eastern miles but failed. The website is almost as horrendous as flying the airline itself. It is certainly one of the third tier airlines in Asia-Pacific.

To earn bonus Starpoints when flying on China Eastern would require you to credit those miles to Eastern Miles program (I would probably choose a western based program such as SkyMiles or Flying Blue).

This partnership makes sense for those, however, that fly on China Eastern and also stay at Starwood properties.

The T&Cs state that SPG Platinum member must show their Eastern Miles Silver status card for China Eastern lounge access. I would assume that China Eastern will send one of those to SPG Platinum members that link their accounts. Would this then mean that they would earn Eastern Miles for their Starwood stays as well? Cannot tell.

Here are the terms and conditions of this offer:

BY LINKING YOUR SPG ACCOUNT AND YOUR ‘EASTERN MILES’ ACCOUNT IN ORDER TO PARTICIPATE IN THE EASTERN EXPLORER REWARDS™ PROGRAMME WITH SPG® AND ‘EASTERN MILES’, YOU AGREE TO THE EASTERN EXPLORER REWARDS™ PROGRAMME TERMS.

These terms and conditions (the  “Eastern Explorer Rewards Terms”) govern the Eastern Explorer Rewards programme with SPG and ‘Eastern Miles’ (“Eastern Explorer Rewards”). By linking your SPG account and ‘Eastern Miles’ account in order to participate in Eastern Explorer Rewards (an “Eastern Explorer Rewards Participant” ) and receiving and redeeming benefits of Eastern Explorer Rewards including, without limitation, Starpoints in the SPG Program and ‘Eastern Miles Points’ in the ‘Eastern Miles’ programme, each registrant agrees that he/she has read, understood and accepted these Eastern Explorer Rewards Terms. Starwood and China Eastern may at any time amend, modify or supplement these Eastern Explorer Rewards Terms, and continued participation in Eastern Explorer Rewards will constitute an Eastern Explorer Rewards Participant’s acceptance of any such amendment, modification, or supplementation.

  • 1.   Registering for Eastern Explorer Rewards.
  • 1.1 Eligibility. To link his/her SPG Programme member account and ‘Eastern Miles’ Programme member account, individual must have an active membership in both the SPG Programme and the ‘Eastern Miles’ Programme and the member accounts in each applicable programme must be registered by the same individual. Membership into both programmes may be obtained for free at  spg.com and  easternmiles.ceair.com.
  • 1.2 Limitations on Eligibility.  An individual that has an SPG Employee level account or that is registered for the SPG Airline Direct Deposit (ADD) programme will not be eligible to register for Eastern Explorer Rewards.
  • 1.3 Registration. An individual may register for Eastern Explorer Rewards through spg.com/easternexplorerrewards  or easternmiles.ceair.com/easternexplorerrewards only.
  • 1.4 Timing.
    • 1.4.a. Linking. An eligible Eastern Explorer Rewards Participant will not be able to earn ‘Eastern Miles Points’, earn Starpoints or receive Eastern Explorer Rewards benefits under these Eastern Explorer Rewards Terms (regardless of eligibility), until 48 hours after linking is completed.
      • An Eastern Explorer Rewards Participant that successfully linked for Eastern Explorer Rewards at least 48 hours prior to checking out of a SPG Participating Hotel will earn ‘Eastern Miles Points’ if the Eastern Explorer Rewards Participant meets the requirements of Section 2, regardless of the date on which the Stay was booked.
      • An Eastern Explorer Rewards Participant that successfully registered for Eastern Explorer Rewards at least 48 hours prior to taking an Eligible Flight will earn Starpoints if the Eastern Explorer Rewards Participant meets the requirements of Section 3, regardless of the date on which the Eligible Flight was booked.
    • 1.4.b. Posting. Any Starpoints earned through Eastern Explorer Rewards will post to an ‘Eastern Miles’ Member’s SPG Member account within 4 to 6 weeks after the Eligible Flight is completed. Any ‘Eastern Miles Points’ earned through Eastern Explorer Rewards will post to an SPG Member’s ‘Eastern Miles’ Member account within 4 to 6 weeks after Starpoints post for the Stay.
  • 1.5 Programme Terms.
    • 1.5.a. SPG Program. Unless otherwise specified in these Eastern Explorer Rewards Terms, the terms and conditions of the SPG Program Terms  apply to Eastern Explorer Rewards.
    • 1.5.b. ‘Eastern Miles’ Programme. Unless otherwise specified in these Eastern Explorer Rewards Terms, the terms and conditions of the ‘Eastern Miles’ Programme Rules apply to Eastern Explorer Rewards.
  • 1.6 Member Numbers. An eligible Eastern Explorer Rewards Participant will only be able to earn ‘Eastern Miles Points’, earn Starpoints or receive Eastern Explorer Rewards benefits under these Eastern Explorer Rewards Terms: (a) for Stays if the reservation includes the Eastern Explorer Rewards Participant’s SPG Member number; and (b) for Eligible Flights if the reservation includes the Eastern Explorer Rewards Participant’s ‘Eastern Miles’ membership number.
  • 1.7 Definitions. To the extent that terms are capitalised in these Eastern Explorer Rewards Terms, the terms have the meanings specified in the  SPG Program Terms  or the ‘Eastern Miles’ Programme Rules , as applicable. This includes, without limitation, the definitions of SPG Participating Hotels, Eligible Nights, Stays, Eligible Rates, Eligible Charges, Gold Preferred Guest, Platinum Preferred Guest in the SPG Program Terms  and the definitions of ‘Eastern Miles’ Silver Member, ‘Eastern Miles’ Gold Member and ‘Eastern Miles’ Platinum Member in the  ‘Eastern Miles’ Programme Rules.
  • 2.   Earning ‘Eastern Miles Points’.
  • 2.1 Hotel Stays. An Eastern Explorer Rewards Participant who is an ‘Eastern Miles’ Silver Member, ‘Eastern Miles’ Gold Member or ‘Eastern Miles’ Platinum Member in the ‘Eastern Miles’ programme will earn two ‘Eastern Miles Points’ for every one US dollar or its foreign equivalent denomination spent on Eligible Rates during Stays at SPG Participating Hotels in addition to earning Starpoints in accordance with the SPG Program Terms  if the reservation includes the Eastern Explorer Rewards Participant’s SPG Member account number and, where applicable, ‘Eastern Miles’ is selected as the SPG Member’s preferred currency at the time the Stay is posted to the SPG Member’s account.
  • 2.2 ‘Eastern Miles’ Members.  An ‘Eastern Miles’ member will not earn ‘Eastern Miles Points’ through Eastern Explorer Rewards for Stays at SPG Participating Hotels.
  • 2.3 Other Hotel Charges. A Eastern Explorer Rewards Participant will earn ‘Eastern Miles Points’ only for Eligible Rates during Stays at SPG Participating Hotels, and will not earn ‘Eastern Miles Points’ for any other Eligible Charges at SPG Participating Hotels (e.g., food and beverage charges, laundry, valet) incurred by a Eastern Explorer Rewards Participant during a Stay.
  • 3.   Earning Starpoints.
  • 3.1 Eligible Flights and Eligible Fares.  For purposes of Eastern Explorer Rewards: (1) an “Eligible Flight” is a flight that is operated by China Eastern under the designator MU; and (2) an “Eligible Fare” is any fare for an Eligible Flight that is eligible to earn ‘Eastern Miles Points’ in the ‘Eastern Miles’ Programme Rules.
  • 3.2 China Eastern Flights. An Eastern Explorer Rewards Participant who is an SPG Gold Preferred Guest or an SPG Platinum Preferred Guest in the SPG Program will earn one Starpoint for every four ‘Eastern Miles Points’ earned on Eligible Fares) on Eligible Flights in addition to earning ‘Eastern Miles Points’ in accordance with the  ‘Eastern Miles’ Programme Rules if the reservation includes the Eastern Explorer Rewards Participant’s ‘Eastern Miles’ membership number.
  • 4.   Elite Benefits.
  • 4.1 SPG Participating Hotels.
    • 4.1.a. Stays. An Eastern Explorer Rewards Participant who is an ‘Eastern Miles’ Gold Member or ‘Eastern Miles’ Platinum Member in the ‘Eastern Miles’ programme will receive the following elite benefits during Stays at an SPG Participating Hotel if the reservation includes the Eastern Explorer Rewards Participant’s SPG Member account number:
      • The ability to use the elite check-in line that is used by Gold Preferred Members and Platinum Preferred Members in the SPG Program;
      • 4 p.m. late checkout, subject to availability at resort and conference centre SPG Participating Hotels;
      • An enhanced room at check-in, subject to availability. Enhanced rooms are rooms on higher floors, corner rooms, newly renovated rooms and rooms with preferred views. Enhanced rooms do not include suites. Enhanced room are not offered at SPG Participating Hotels operated under the Aloft and Element brands.
      • Complimentary guest room Internet access; and
      • Participation in the SPG Cravings program. For more information on this benefit please visit spg.com/cravings.
    • 4.1.b. Restrictions. All services, amenities and benefits provided under Section 4.1.a, are subject to availability and subject to the terms and conditions of each SPG Participating Hotel. Not all services, amenities and benefits are offered at all SPG Participating Hotels.
    • 4.1.c. No Incremental Benefits. An Eastern Explorer Rewards Participant who qualifies for elite benefits pursuant to Section 4.1.a and who is a Gold Preferred Member or Platinum Preferred Member in the SPG Program will not receive incremental benefits under this Section 4.1, provided that a Gold Preferred Guest may choose a welcome amenity  other than complimentary guest room Internet access during a Stay.
  • 4.2 Eligible Flights.
    • 4.2.a. Eligible Flights. An Eastern Explorer Rewards Participant who is a Platinum Preferred Member in the SPG Program will receive the following elite benefits with Eligible Flights if the reservation includes the Eastern Explorer Rewards Participant’s ‘Eastern Miles’ membership number:
      • Priority check-in for eligible flights at designated business class check-in counters;
      • Zone 1 priority boarding on Eligible Flights for the Eastern Explorer Rewards Participant only.
      • Priority luggage handling. Bags are available off of the carousel first.
      • Access to the China Eastern business-class lounge. SPG Platinum Preferred Members will be treated as ‘Eastern Miles’ Silver members and may access the lounge in designated airports by showing their ‘Eastern Miles’ Elite cards. Access is limited to only the SPG Platinum Preferred Member.
      • Excess luggage allowance. For members flying with China Eastern Airlines 1 additional bag (up to 32kg) on first/business class or 1 additional bag (up to 23kg) on economy class.
    • 4.2.b. No Incremental Benefits. An Eastern Explorer Rewards Participant who qualifies for elite benefits pursuant to Section 4.2.a and who is also an ‘Eastern Miles’ Silver Member, ‘Eastern Miles’ Gold Member, or ‘Eastern Miles’ Platinum Member in the ‘Eastern Miles’ programme will not receive incremental benefits under this Section 4.2.
  • 5.   Termination of Participation in Eastern Explorer Rewards.
  • 5.1 Termination by an Eastern Explorer Rewards Participant.  An Eastern Explorer Rewards Participant may terminate his/her participation in Eastern Explorer Rewards at any time by opting out of Eastern Explorer Rewards by calling the  SPG Customer Contact Centre.
  • 5.2 Termination by Starwood and China Eastern.  Starwood and China Eastern may suspend Eastern Explorer Rewards benefits or terminate an Eastern Explorer Rewards Participant’s ability to participate in Eastern Explorer Rewards at any time with immediate effect and without written notice, for any reason and in their sole discretion including, without limitation, if:
    • 5.2.a. The Eastern Explorer Rewards Participant’s SPG Member account or ‘Eastern Miles’ programme account has been suspended or terminated for any reason;
    • 5.2.b. The Eastern Explorer Rewards Participant no longer has active membership in both the SPG Program and the ‘Eastern Miles’ programme; or
    • 5.2.c.
      • Starwood or China Eastern believes the Eastern Explorer Rewards Participant has: Violated the SPG Program Terms  or the ‘Eastern Miles’ Programme Rules ;
      • Acted in a manner inconsistent with applicable laws, regulations and ordinances;
      • Failed to pay any hotel bill when due to Starwood or an SPG Participating Hotel or failed to fulfil a Starwood Vacation Ownership financial obligation;
      • Acted in an inappropriate, fraudulent, abusive or hostile manner;
      • Breached or violated any of these Eastern Explorer Rewards Terms; or
      • Engaged in any misconduct or wrongdoing in connection with Eastern Explorer Rewards.
  • 6.   Other principles.
  • 6.1 Modification of Eastern Explorer Rewards. Starwood and China Eastern may change the Eastern Explorer Rewards Terms at any time, for any reason and without notice.
  • 6.2 Termination of Eastern Explorer Rewards. Starwood and China Eastern may terminate Eastern Explorer Rewards at any time. An Eastern Explorer Rewards Participant may not earn Starpoints for Eligible Flights, or ‘Eastern Miles Points’ for Stays at SPG Participating Hotels, or claim Eastern Explorer Rewards benefits after the termination of Eastern Explorer Rewards.
  • 6.3 Benefits Subject to Availability and Modification. All Eastern Explorer Rewards benefits, amenities, offers, awards and services are subject to availability and may be changed at any time without notice.
  • 6.4 No Sale or Transfer. Eastern Explorer Rewards benefits may not be sold, bartered or transferred (other than by Starwood, ‘Eastern Miles’ or their respective agents). Any attempted transfer, sale or barter will be void. Starwood, ‘Eastern Miles’ and their partners may refuse to honour or recognize any benefits which such party believes may have been transferred, sold or bartered.
  • 6.5 Eastern Explorer Rewards Participant Data.  ‘Eastern Miles’ and Starwood may each receive data regarding Eastern Explorer Rewards Participants from the other party including, without limitation, names, addresses, email addresses, SPG Program account information, and ‘Eastern Miles’ programme account information.
    • 6.5.a. ’Eastern Miles’. China Eastern may receive data regarding Eastern Explorer Rewards Participants from Starwood which may be used by China Eastern in connection with Eastern Explorer Rewards including, without limitation, to verify account information, award ‘Eastern Miles Points’ in the ‘Eastern Miles’ programme, and provide Eastern Explorer Rewards benefits. The data provided to China Eastern from Starwood may include an Eastern Explorer Rewards Participant’s name, email address, and SPG number and will be used by China Eastern in accordance with the  China Eastern’s Privacy Policy.
    • 6.5.b. Starwood. Starwood may receive data regarding Eastern Explorer Rewards Participants from China Eastern which may be used by Starwood in connection with Eastern Explorer Rewards including, without limitation, to verify account information, to award Starpoints, and to enable SPG Participating Hotels to provide Eastern Explorer Rewards benefits. The data provided to Starwood from China Eastern may include an ‘Eastern Miles’ Rewards Participant’s name, email address, and ‘Eastern Miles’ membership number and will be used by Starwood in accordance with  Starwood’s Privacy Statement.
  • 6.6 No Warranties or Representations, Express or Implied.  Starwood and China Eastern make no warranties or representations, either expressed or implied with respect to type, quality or fitness of goods or services provided through Eastern Explorer Rewards.
  • 6.7 Indemnification.  You agree to indemnify and hold Starwood, China Eastern, the SPG Participating Hotels and their respective subsidiaries, affiliates, officers, directors, agents and employees harmless from any claim or demand, including reasonable attorney’s fees, made by any third party due to or arising out of your breach of these terms and conditions or your violation of any law or the rights of a third party.
  • 6.8 Waiver. Waiver of any breach of these Eastern Explorer Rewards Terms by any Eastern Explorer Rewards Participant will not constitute a waiver of any other prior or subsequent breach of these Eastern Explorer Rewards Terms.
  • 6.9 Limitation of Liability. IN NO EVENT WILL STARWOOD, CHINA EASTERN OR ANY SPG PARTICIPATING HOTEL BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, EXEMPLARY, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER BASED IN CONTRACT, TORT OR OTHERWISE, WHICH ARISE OUT OF OR ARE IN ANY WAY CONNECTED WITH EASTERN EXPLORER REWARDS OR THESE EASTERN EXPLORER REWARDS TERMS.
  • 6.10 Choice of Law and Venue. Any disputes arising out of or related to Eastern Explorer Rewards or these Eastern Explorer Rewards Terms will be handled individually without any class action, and will be governed by, construed and enforced in accordance with the laws of the State of New York, United States, without regard to its conflicts of law rules. The exclusive jurisdiction for any claim or action arising out of or relating to these Eastern Explorer Rewards Terms or the Eastern Explorer Rewards with SPG and ‘Eastern Miles’ programme may be filed only in the State of New York, United States.
  • 6.11 Trademarks. Eastern Explorer Rewards, Starpoints, SPG, Preferred Guest, and their respective logos are the trademarks of Starwood or its affiliates. China Eastern and ‘Eastern Miles’ are the trademarks of China Eastern.

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