Reader Question: Marriott Rewards Platinum Premier Status? Any Extra Benefits?

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A LoyaltyLobby reader sent me an email about any extra benefits for Marriott Rewards platinum Premier members over regular Platinum?

Reader Question Marriott Rewards Platinum Premier Status Any Extra Benefits

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You can access Marriott Rewards here.

READ MORE: Marriott Rewards Rate & Bonus Points Promotions

Here’s the email from the reader:

I have been subscribing to the Loyalty Lobby for a few years now, I get some great and useful information. Thank you

There have been a few past posts regarding Marriott Platinum Premier status, I noticed that I have recently been escalated to this level.

I wrote to Marriott to ask them what the additional benefits actually were and I received the following response. In essence it appears that there are no tangible benefits of being a Platinum Premier Elite member.

Their response is as follows:

“Thank you for contacting Marriott Rewards regarding our highest Elite level.

Marriott Rewards has designated Platinum Premier status as the preeminent Elite level attainable by our members. This prestigious recognition is valid for one year and only the top three percent of all Platinum Elite members earn it.

The opportunity for Platinum Premier status is merited after a comparison of the account activity for each Platinum Elite member from the previous calendar year. Members are apprised of their upgrade in status after our annual system wide update.

In addition to the many benefits of Platinum Elite status, Platinum Premier members have access to a dedicated phone line and e-mail address for assistance with the following services:

*  Booking hotel reservations

*  Booking rewards redemption stays

*  Coordinating partner rewards member may choose

*  Inquiries regarding their Loyalty Rewards account

I see you have been a member of the Marriott Rewards program since 2007.  Thank you for your ten years of membership.

Please reply with any questions you may have regarding your Marriott Rewards account, and thank you for choosing Marriott as your preferred hotel chain.

Conclusion

Don’t think that this Platinum Premier-status is very well thought through as the response from the Marriott Rewards customer service illustrates. There are basically no additional hard benefits over “regular” Platinum members. Some properties may offer better upgrades or higher amenities for Platinum Premier members, however.

Not sure how well this is going to go down with SPG Ambassador members that do receive some extra benefits, although even Starwood has over promised and under delivered it, once the programs are merged.

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  • Kevin

    I have been Plat Premier with Marriot for multiple years in a row now. I don’t see any recognition or difference from regular platinum, although it’s hard to tell – maybe the odd upgrade (Marriott isn’t consistent or generous with upgrades regardless) was given because you edged out over a regular plat, but I doubt it. At one Courtyard the check in person even asked me if that was in between gold and plat, completely unaware there is a higher level than plat. I’m hoping that with the Starwood merger, Marriott can re-think how to honor their most loyal (top 3%) customers–these are people staying 100+ nights or more a year, or spending a ton at upscale properties. Suggestions: guaranteed upgrade when available, increased amenity gift or points value or both, double points.

    • Marriott actually launched their Elite Concierge program that was renamed to Marriott Ambassadors. They apparently have less than 6000 members signed up.

  • AB

    I had been a Platinum Premier member for a couple of years. The only additional benefit was a that they sent a nice little bluetooth speaker as a welcome gift.

  • sam

    No benefit that I saw in two years.

    As for getting upgrades, show up to check in armed with a copy on your phone of the upgrade policy “Upgrades may include rooms with desirable views, rooms on high floors, corner rooms, rooms with special amenities, rooms on Executive Floors, or SUITES.” I interpret this as “including” suites; and having checked the availability of suites on line as close to check in as you can.

    Then stand your ground when they give you a line like- we only upgrade one category, or any of the others we’ve all heard. It may take a manger, but in my experience with Marriott this strategy has never failed; though I once waited a few hours in the club room while a suite was made ready after another gusts late check out.

    Amen to new, firm rules coming with the merger!

  • Patricia Hollis

    I’m Marriott Platinum Premier and I get an upgrade every now and then. Not much difference. I didn’t get a gift or anything like that.