A LoyaltyLobby reader sent me an email about Sheraton Full Moon Maldives that seems to have closed several facilities (for repairs I guess).
You can access Sheraton Full Moon Maldives website here.
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Here’s the email from the reader:
I need some advice on my coming holiday. I booked one of 5 star resorts for my family with kids in Maldives half a year ago. My holiday is coming soon, and recently I have got an email from the resort says the main pool including the kids pool is closed for maintenance.
Also the bar which was actually the highlight of the resort shows on marketing brochure every time will be closed during my entire stay. They provide club lounge pool and bar instead but I am not happy with the size (too small) and no kids pool. I am quite disappointed. We will spend a whole week on the island, I think the facilities are important for us. In this case, will the resort provide some compensation? Thanks.
The reader clarified on later email that the property was Sheraton Full Moon Resort where I have also stayed at.
My advice was:
1. Ask for a better upgrade
– Doesn’t cost the property anything as long as they are not full.
2. Ask for other complimentary amenities such as breakfast, lunch and/or dinner
– Again. You are captive guest in the resort and these are priced accordingly (read high).
3. Happy hour
– Property could offer complimentary happy hour to ease the pain.
4. Starpoints as a compensation
– This is also always a good option, although the F&B benefits at this property could be most beneficial.
It is a significant change. If the pool and bar are closed for the maintenance, there is not much they can do in case you want proper pool etc.
And reply from the reader:
Thanks John. The resort has upgraded the room with a private dipping pool.
These are always difficult cases. The hotels really don’t want to inform guests about these closures because they would affect bookings (but would be the right thing to do).
Affected guests should always ask for additional benefits such as upgrades and F&B benefits. These are not expensive for the properties to provide.
Hope that the reader is having a good stay at the property.