Welcome To The New “World Of Hyatt” – Website Down On Day One!


Hyatt Gold Passport has been transformed into World Of Hyatt last night but one thing that didn’t change was the unreliable website which has been offline for hours now.

Everybody familiar with the Hyatt online presence knows that it’s one, if the THE worst website in the entire industry and this new snafu on day one of their new program is another embarrassing blow.

You would think that after all the fanfare Hyatt would have ensured that at least this one time they would have their website up and running without a problem but no, that’s apparently too much to ask.

There are plenty of companies out there that do e-commerce and whose website is never ever down. Have you ever experienced Amazon or your online trading provider have their website shut down for ‘maintenance’ several hours per day, multiple times per month?


This is a repeat issue that we have also covered ad nauseam here on LoyaltyLobby but I for one would have thought that with World of Hyatt they’d not expose themselves to another embarrassing website issue. Too high hopes I guess.

Whoever is responsible for the IT department of Hyatt must be family because otherwise such a person would have been fired ages ago. Why can’t the company take whatever resources necessary and hire an outside IT firm to once and for all fix these issues?

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    Interesting that m.hyatt.com still lists Hyatt Gold Passport link for signup. Didn’t correct all their links.

  • John Everett

    You are expecting too much from Hyatt. After all, they are probably deluged with people just wanting to join the new “World of Hyatt”. LMAO.

  • David Crane

    I am trying to decide what to do with the 70 or so nights that I would have spent with Hyatt. Should I simply add on to my Marriott/Starwood stays or add a new group. I’m looking at Kimpton Hotels. Nice interesting good value hotels and always with good restaurants. They have a frequent stayer program. Do any of you have experience with this program and can you note the advantages and disadvantages?

    • hihi123dah

      Kimpton still hasn’t fully integrated with IHG though, so you won’t be able to get Rewards Club points by staying with them

    • Kimpton has been owned by IHG since late 2014. They haven’t integrated Kimpton’s Karma to IHG Rewards Club yet. Could work for you if they have hotels where you need to be.

  • Ian MacKenzie

    I have not tried the full Hyatt website yet but their mobile app has glitches galore – can’t add World of Hyatt to Apple wallet, cannot add any of my forward bookings to Apple wallet etc. Also the mobile app has a number of very useful features – disappointingly most of the new bits don’t seem to be working yet.

  • Scott R.

    Lol, this is so true! It is currently August 20, 2017, and the Hyatt website has been down ALL WEEKEND LONG!! They’ve been down for over 2 days now! It’s truly insane.