This week the Compensation Clinic-case comes from a reader question that we published back in January (read more here), where reader had made alternate arrangements when FlyBe had cancelled a flight due to fog.
Remember that you can always email us, send us a Facebook message or Tweet about the issues you have with hotels, airlines and other travel providers. We’ll feature one new Compensation Clinic each week.
Here’s the original email from the reader:
Just hoping you could help me with some advice.
Was due to fly to CDG on 30th December from LCY but flight was delayed at first for over three hours then finally cancelled. This was with Flybe.
The whole situation was a mess. No announcement or staff members around, just a txt via my phone. There was one information desk serving several airlines which was a mess also.
The cancellation was due to fog. They have refunded me but I want to know if I am entitled to anything else.
I had to uber to kings X and purchase Eurostar tickets so I could get to Paris (purchased fully flexible a few days before the flight as insurance). Plus the car that picked me up in Paris cost extra as I was heading out to Disneyland.
Do you think I would be able to claim anything extra from Flybe? I’m also considering my options with my travel insurance which is American Express. Thanks for any advice you can provide.
And here’s what was the outcome:
Flybe are paying for ALL my alternative travel arrangement including business class via Eurostar. They are transferring £429.37 even though the plane ticket was £159.00 which they already refunded.
This is a fantastic solution for the issue that the reader had due to the flight cancellation. You have to bear in mind that the European Union legislation EC 261/2004 is very consumer friendly even when force majeure event hits such as the fog in this case.
I wish that there would be similar legislation in other countries as well based on the emails that I receive from the readers. Airlines are often very reluctant to do what is rights unless it is mandated by legislation.