Reader Question: Hilton Honors Points Devalued? (Cannot Find Ex-Category 2 Hotels In Malaysia)

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A LoyaltyLobby reader sent me an email about a possible Hilton Honors points devaluation for stays in Malaysia. You can read my take on the March 1, 2017, award changes here and here.

Hilton Points & Money

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READ MORE: Hilton Honors Rate & Bonus Points And Miles Promotions

Here’s the email from the reader:

There are several Hilton /Doubletree category in Malaysia that used to be listed as category 2 (10,000 points per day). ,I had accumulated and planned to use my points for stays there in 2017 during my vacation there but now am unable to do so as the number of points needed per day at these hotels  has doubled/tripled and even quadrupled. For example, the Hilton Doubletree in Johore Baharu (category 2 requiring 10,000 points), now requires between 26,000-40,000 per day stay! ,  This is terrible as it means my points have been devalued!

The new ‘point and cash’ option on the payment page is meant to make it more flexible, and there should still be equivalence with the new payment option.  It should not devalue the value of our accumulated HH points and cause members frustration as I can’t now plan my holidays as I had thought I could.

I hope that this was just a teething problem as the new payment option is being implemented and the HH points will still be as useful at these Category 2 hotels.

Here’s an award search for Malaysia:

Reader Question Hilton Honors Points Devaluation 1Reader Question Hilton Honors Points Devaluation 2Reader Question Hilton Honors Points Devaluation 3

I just executed searches for a mid week stay in March, April, May, June, July and August. I couldn’t replicate the issue that the reader was having. All the hotels were pricing at 10,000 points per night except the Hilton Kuala Lumpur that is not an ex-category 2 property.

Could it be that the reader is trying to book around holiday periods when these hotels could be busy and their standard room award inventory gone? The higher point prices that the reader is seeing are Premium Room rewards that are entirely tied to the price of the room.


I was somewhat worried when I received this email from the reader and before I had done the searches. It seems that the system is, at least now, working as it should. These 10,000 point properties are pricing just fine.

Are there any other readers that have trouble bringing up the correct point rates when standard rooms are available for purchase?

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  • italdesign

    If you view one property at a time by calendar view, it doesn’t show anything below 26k on ANY date, even if it clearly has the regular 10k availability. I got really worried when I looked some other properties but it turns out to be an error with the calendar view. Indeed, it looks like a semi-system-wide bug.

  • abby

    you can’t get correct information searching ‘flexible dates’ right now- i’m sure that’s what the reader did. that search is only showing premium rooms, hence the elevated prices.

    that said, HH is going to use this ‘no category’ approach to make the program completely revenue based, as they have already done with cash + points as of March 1. i have over 3mm HH points and i am going to speculatively book 2/3 of them soon. after new year, any outsized value will be gone from the program, as they will lift the upper limit.

    • Joseph Merrick

      This is exactly how I think the system will “evolve” next year. HHonors points will become a sort of “Hilton currency” (like Accor Rewards) so no more real bargains 🙁 because there will be a fixed $ value per point. This is very unfortunate and imho a bad business decision from Hilton because it gives people the opportunity to easily calculate the effective cost of each stay with no variables and will push people to third party OTAs (or to non chain hotels) even more.

      • Hilton Honors pays so little for the hotels for award redemptions (as long as the occupancy rate is below 95%) that I cannot understand why they are taking this approach.

  • jay

    Anyone tried Garden Inn Bali? I can never find a 5k room anymore, even tho the main screen still shows 5k points.

    • That seems to be the case. I have requested clarification from Hilton Honors regarding this.

  • alwweb

    I’ve never been able to find anything under 20k in the US, so join the crowd of people where points aren’t worth as much.