Turkish Airlines Miles&Smiles have outdone themselves once again after yet another walking-back from original promotion conditions, baiting customers into purchasing their tickets and then switching the original offer.
In February Miles&Smiles targeted select members with a very generous promotion to earn 2x status miles in Economy and 4x status miles in Business Class until June 15th 2017.
Now we have received several emails where members complain that they received another mailer from Turkish Airlines which outlines their promotion now ends on March 25th instead of June 15th 2017
It appears though as if not all targeted members were the victim of these rollback as I was personally targeted as well and even though I received an email on the 17th of March the promotional dates remained the same in my email as well as the linked, web based content.
This was the original promotional offer (access web version here):
Then here is the new version of T&C that were sent to select members (access web version here):
When you refer back to the original article I wrote about this promotion (see here) I was already skeptical about the passage that Turkish reserves themselves the right of retroactively adjusting the Terms&Conditions of this campaign.
… But what’s up with this: “Turkish Airlines has the right to change terms and conditions of the promotion”? To be honest I don’t like this type of wording, especially from a company that engaged in bait and switch before.
Indeed it’s not too long ago, just a few weeks since we learned that Turkish also walked back on members participating in their status match challenge which requires 15,000 Miles to be credited to the account within the first year (see our related article here).
It appears that they realized their offer was a little bit too generous and now they correct their mistake by just sending some members amended versions of this promotion, utilizing their passage of changing the promotional terms.
Is the airline in such bad financial shape that it has to bait customers into buying tickets and then do a 180 degree turn without offering refunds?
I don’t know what to make of this or what’s going on with Turkish Airlines and Turkey in general at the moment. From the looks of it both the country and the company are in a downward spiral and you simply can’t trust either entity anymore to do business with them.
Two affected members who already purchased Business Class tickets during April Easter Holiday were extremely disappointed when they contacted us. Others voiced their frustration in the comment section of the original article. Complaining to Turkish Airlines will likely fall on deaf ears. Maybe the best would be to see if there is a way to cancel these tickets and receive a refund, even if it’s with a penalty. Since Turkish engaged in unethical but not illegal conduct (as per the provision of the T&C) customers won’t have a basis for a charge back from their credit card company here.