United CEO’s Email To Employees About The “Offloading” Incident (Standing By Them)

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Yesterday (read more here), United Airlines was facing another PR fiasco when they weren’t willing to offer high enough compensation for passengers on a flight to St. Louisville to get high enough number to give their seats (to accommodate crew members traveling on positive space).

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Now, the email that the CEO Munoz has sent to employees has gone public as well and the tone of the email could have been better.

Here’s the email that was sent out:

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Conclusion

United Airlines has never been known for taking good care of passengers (any US airline?), but when I flew them as a 1K back in the 2000’s the airline was always able to get me to my final destination (often with the help of American Airlines or Delta).

The current United is basically the old Continental that has never willingly moved passengers to other airlines in case of irregular operations and has always been stingy when it comes to any form of compensation.

The airline should have not only offered vouchers but cash as well to get one more passenger willingly to take another flight and perhaps thrown in even a cab or uBer ride for this relatively short flight. Cannot fathom that there wouldn’t have been any takers if the offer had been raised high enough.

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