It took Delta FOUR days to recover from a weather issues that affected Atlanta the other Wednesday. The airline was forced to cancel hundreds of flights days later due to IT issues that affected crew scheduling among others.
Now, the airline has been sending out compensation emails for those affected with this meltdown. SkyMiles members have been offered compensation miles or miles combined with Delta electronic $$$ off voucher.
You can access Delta’s website here.
Delta has been sending out 20,000 SkyMiles for members affected by the chaos. Some members have been receiving the miles along with $200 Delta travel voucher.
Remember that if there are any expenses you incurred due to Delta’s IT meltdown, you should contact the airline and ask them to reimburse them. The airline can blame weather for the issues that affected the airline on Wednesday but not what happened days later.
Delta was very lucky that United incident happened when they were still having issues getting passengers to their final destinations due to issues with IT.
I hope that affected passengers will hit Delta with their additional expense claims due to incompetence dealing with the storm aftermath.