Basic Functionalities Missing/Inoperative – Does Korean Air Have The Worst Functioning Website Of All Airlines?

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For some reason the airlines in Korea still haven’t stepped up their game when it comes to running a customer friendly website with proper functionalities for even the most basic things, especially Korean Air.

It should be the easiest thing in the world to perform an online check-in, modify passenger details or process a seat assignment but Korean Air’s website doesn’t allow for any of this without issues.

I’m flying plenty of routes with Korean Air for many years now and the website has always been pretty horrible and the carrier isn’t alone with that as their competitor Asiana also has a horrible web presence when it comes to functionality.

What Korean Air does is pretty much forcing you to create an account with their Skypass program or online account before you can perform things like adding a foreign frequent flyer number that isn’t in the reservation yet or changing your pre-assigned seats during online check-in.

It came as another reminder to me when I checked in online for my flight to Gimpo and learned that Korean Air had swapped the equipment and now changed my seat to a very unfavorable place which I wanted to change again – without success.

A simple seat change during online check-in is now a problem for Korean Air? I ran into this issue before on my flight from Incheon to Frankfurt last year but was then able to change to the last available seat in the upfront mini cabin when I reached the airport.

At the same time KE’s website doesn’t allow you to amend the frequent flyer number and always prompts to log in with a Korean Air Skypass account or designated online account.

I tried to enter my Alitalia Elite number to receive SkyPriority benefits since for a 2 hour flight I won’t invest either money or miles in Business Class. As always this was unsuccessful as well (plus you always have to remember to add 3 extra zero’s before your Alitalia number or Korean Air won’t be able to read your status for whatever reason.

Conclusion

Hard to say if KE is THE worst or just one of the worst but obviously Korean Air has issues and as mentioned before it’s not KE alone but also Asiana. It baffles me why the Korean carriers have to make things so complicated for their customers. It’s not like that it adds some security layer. The only way to properly add another frequent flyer number ahead of time is to try and get it in at the time of booking (which doesn’t always work especially when booking with an Online Ticket Agent such as Expedia or Orbitz) or by calling a reservation office.

Do you know other airline website that are notoriously bad and make your traveling life more complicated than necessary?

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  • lalaisgongon

    Try malaysia airlines website..

    I cant even change my seat…

    • Alan Gilchrist

      Try using Qantas to do it, if you have the correct reference it works, I did it the other day eventually.

      • lalaisgongon

        I tired my MH booking reference,

        Doesnt seem to work tho

  • Miz

    Air Canada. They don’t allow to enter a frequent flyer number other than Aeroplan for award tickets. If you have Gold status with another Star Alliance member, it’s a headache, and at time impossible, to use the benefits your entitled to on AC award tickets. Want to use security fast lane? Good luck with that…

    • Craig

      Well hopefully this will change soon the lesigators in congress are going to look into issues w over bookings bumbs etc imma bring this to there attention if ya wanna do business in this country make ya website easy and without these issues if any1 has anything else please feel free to email me cdummyforu@ aol.com thanks this email is just for things like this πŸ‘

      • Miz

        Legislators in congress doing something to inconvenience Canadian airlines? Is that a late April fool joke? Airlines are a government backed mafia in Canada.

  • gnuowned

    Have you tried aeromexico.com?

  • The 100% WORST is Turkish Airlines… don’t know how they don’t feel ashamed with all their associated slick advertising spending !!

  • Helen S

    airberlin’s website is awful. I had to go to Royal Jordanian website to assign seats. When I checked a few weeks later, the seat assignments had been changed, so I tried again on Royal Jordanian and could assign only one seat on a two-person reservation. I phoned airberlin to assign the second seat. When I checked in for my flight, my seat had been changed again by airberlin to an undesirable seat.

  • Buttertart

    Completely agree. Both Korean Air and Asiana are in the dark ages when it comes to Apps and websites.

  • ACmelb

    I recently flew Malaysia Airlines on four separate bookings and found their website shocking. I was unable to book flights through their website after making dozens of attempts (I suspect it was because my partner’s multi-name surname was too long for their antiquated systems to process). I eventually booked all four flights through expedia but couldn’t retrieve the bookings on the MH desktop website (it said the booking didn’t exist – although I could view the booking on their mobile site). Even with Oneworld emerald I couldn’t select seats or check in online (even for business class flights).

    I’ve also had numerous problems with LATAM (especially involving TAM JJ flights) where it isn’t possible to select seats in advance on any flight (even long haul flights from Brazil to Europe). On recent bookings my partners surname was truncated to 24 characters which meant his Qantas frequent flyer number dropped off the booking which causes problems with points, seats, lounge access, etc.

    • And the problem with the MH site is that you won’t see the price before you select the flights. How dumb is that?