British Airways had embarrassing incident last weekend that ended up grounding its entire flight operations. Someone had inadvertently unplugged critical device that brought the entire system down (and apparently BA doesn’t believe in having proper back up plans in place such as UPSs).
Now, the airline have been emailing its Executive Club members and offering to extend their status by two years due to this unfortunate incident.
Here’s copy of the email that a reader forwarded:
Rather generous offer from British Airways, although one that doesn’t cost them anything.
They are still unclear on the email itself about the proper compensation per EC 261/2004 when it comes to long delays due to their IT incompetence that cannot be considered force majeure.