Air Asia Passenger Loses Wallet On Plane, Security Officers Steal His Credit Card And Go On US$5000.00 Shopping Spree

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An Air Asia passenger who had left his wallet on the aircraft after arriving at Bali Airport was in for a shock when he later found out that one of his credit cards was missing and racked up roughly US$5000.00 equivalent in charges.

The incident was then traced back to two Air Asia Aviation Security officers employed at Ngurah Rai Airport in Bali who turned in the wallet to Lost and Found but helped themselves to the credit card.

After involving a third criminal the trio then withdrew cash from the card account and went on a joyful shopping spree throughout Bali and purchased electronics, clothing and for good measure filled up their cars with gas before getting rid of the credit card once they hit the limit.

DetikNews Indonesia (access here – In Bahasa Indonesia Language) reported about the incident that happened in late June.

The article says that two employees at Bali’s Ngurah Rai International Airport have been arrested, after being accused of stealing a traveler’s credit card and putting a total of Rp 68 million worth of charges on it.

It transpired when the traveler got off an AirAsia flight from Jakarta-CGK Airport and went to his hotel in Bali, leaving his wallet in backseat pocket.

Realizing he had forgotten his wallet, the passenger later went back to the airport to collect his wallet but failed to immediately notice that his card from local bank BCA was missing.

“The victim incurred damages of Rp 68,702,080,” says Police Superintendent Nyoman Artana.

The card was taken out of the wallet by two AirAsia Aviation Security officers. The officers did return the man’s wallet to lost and found, but stole the credit card and then involved a friend with whom they placed charges of Rp 15 million, Rp 14.5 million, and Rp 14 million, which actually just went into the accounts of the perpetrators, according to police. [It didn’t say how they took the money out].

The card then used for local shopping transactions. First Rp 500,000 worth of gasoline, then for three televisions, and finally, for some clothing from Levi’s and Nike. After the card limit was exhausted, the criminals threw it away.


Always check your belongings before leaving the aircraft and if possible keep things on you like wallets and cellphones. You never know if you get them back or not if the are left behind on the plane.

So far I’ve only lost sunglasses (multiple ones though) on airplanes throughout the years but once on a flight from Frankfurt to Detroit my wallet disappeared and it turned out my seatmate put it in her backpack ‘by accident’ after I asked if she could check. Bullet dodged right there and I believed it was likely an honest mistake. A friend left his laptop behind in British Airways First Class arriving in Shanghai. The computer was never seen again even though he immediately contacted BA staff at the check-in desk.

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  • Dwi

    In Indonesia, it’s easy to withdraw money from CC. Just go to any GESEK TUNAI store that can charge the CC & give you cash in return. They charge a 2.5-3.5% fee for the service.

    • Matthias

      Thanks for that information…i was often in Indonesia, but always withdrawed cash only from official cash machines. I asked myself how to withdraw cash without the pin, but this makes sense.

  • Flyboy

    That is why Malaysia has followed Europe to have CHIP&PIN on their cards which is a good idea.

  • Chris

    How drunk / hungover must one be to leave a laptop behind? 😉

  • Carol Sherwood

    yAfter all the negative publicity United has been getting lately, albeit often well deserved, I would like to give a shout out for the honesty of a ground crew member at EWR. Last October I was flying ROC-EWR-CDG. On the 1st flight I realized that I had forgotten to put on my compression sleeve. I loosened my bracelet to slip the sleeve on. Apparently I did not clasp it properly and it slipped off while I napped. I did not realize it was missing until an hour after landing, reported it to a United help-desk who called the gentleman who was moving the plane to another gate. About 20 min later he arrived with my beloved bracelet (family heirloom appraised at $6000) Yes, it was insured but that would never replace it! Since it is very heavy gold, anyone could figure out that it was worth some good change. How easy it would have been for him to say that he didn’t find anything! I did get his name and wrote to both the heads of HR and Customer Service. There are some good ones out there!

  • joe

    I have heard the cleaning crew goes on a mad dash through the plane on arrival looking for items. Finder’s keepers is their rule. Once you leave the plane consider it gone.
    Pretty sad, really.