Compensation Clinic: American Airlines Aircraft Maintenance Delays

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A LoyaltyLobby reader emailed me a compensation case he had with American Airlines when few things on his business trip didn’t quite work as planned (aircraft maintenance issues etc.).

Compensation Clinic American Airlines

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Here’s the email from the reader:

On a recent trip to SLC, my flight from ORD to SLC was delayed due to aircraft maintenance with two different inbound aircraft before they finally found one that was good. Coming home I connected through DFW, and the DFW flight to ORD was delayed due to maintenance (circuit breaker kept popping) and plus the IFE was down.

I complained to AA and they gave me 15k miles as a result. Not bad compensation. Delay each way was only about an hour.

Here’s the response received from the AA:

Thank you for contacting us. After reading your comments, we are very disappointed to hear that we let you down on so many levels. Your comments serve as a reminder that we cannot afford to overlook our commitment to consistently provide quality service to our customers. We are truly sorry we disappointed you.

At the same time, we very much appreciate your honest feedback. Your comments represent areas of our service that receive our continual review and we are renewing our focus on these very key service areas. The details you provided give us an opportunity to improve and you have our pledge that we are working hard to make your next overall travel experience with us the best that it can be.

As a gesture of goodwill and to encourage your future business, I have added 15,000 bonus miles to your AAdvantage® account. This adjustment will be reflected in your account very soon.

Mr. REMOVED, again, thank you for keeping us informed. We look forward to the privilege of welcoming you aboard American Airlines very soon.

Compensation

Glad that the reader was able to get some compensation from American Airlines for his delays on this trip. The US airlines really should spend more $$$ to keep the planes better maintained. There are often delays for minor maintenance issues.

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