Handle With Care: At United Airlines Even Your Baggage Can Fly – Right Onto The Tarmac!

11 Comments

Poor United Airlines can’t catch a break from bad PR as yet another negative story surfaced where a passenger took a video of Bags being thrown out of a plane onto the tarmac.

The same video shows a conveyor belt also dumping bags onto the ground because it’s not aligned with a baggage cart and no ramp staff is available to move the baggage.

Imagine you look out of the window after arriving at your destination and you see baggage fly by.

Or even worse: You think you identified your own bag a few weeks later in a viral video after receiving it trashed from the airline of your choice a few weeks earlier.

This is what happened to UNITED passengers and participants of a current Reddit Thread (see here) who have a hell of a time sticking it to United.

Here is the video (very brief clip) that was uploaded:

Especially funny is the United Airlines Mercedes in the background to underline which airline this is all about, a special endorsement so to speak.

The associated commentary on Reddit is hilarious.

 

I think the last comment sums it up properly. United is now under a magnifying glass for all things that can and in fact do go wrong in terms of operations and customer service.

The company (and by that i mean many of the front line employees) isn’t doing very well in damage control when it comes to properly doing their jobs without irritating the customers even more.

A reader of the Reddit came forward that he thought he identified his own bag which looks exactly alike and which he also received from United totally trashed. However after comparing flight dates with the original poster of the video he came back and said dates did not align with his.

Of course needless to say it only takes one bad situation (one bad apple in the basket so to speak) to negate the good work of hundreds of other employees that day, especially when a case hits the media.

Conclusion

United has a very long streak of bad luck at the moment that are getting in so many unfortunate situations. I don’t think other airlines treat baggage or passengers the slightest bit better by the way but maybe not that many people are going on their journey eyes open and camera ready with the mindset ‘What will go wrong this time?’.

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  • Joseph Merrick

    So what?

    And btw. your headline is wrong. If this video proves anything, it is that bags CAN NOT fly.

    • Dogmatick

      So what? Well what do you think, they are a travel blog and it is an article about a travel company (in this case an airline) who is doing their job badly.

      That’s what

      • Joseph Merrick

        United is not unloading the bags.

        • Max Mustermann

          So they’re doing exactly what?

          • Joseph Merrick

            The airport staff is commissioned with the baggage handling.

          • Max Mustermann

            So can I say it’s not United flying the plane – it’s the pilot who was commissioned with cockpit control?

          • Joseph Merrick

            no, you can’t.

          • Max Mustermann

            So why can you say it’s not United who unloading the bags?

  • Max Mustermann

    Now their slogan slighlty changes: “If we can’t beat our competitors, we beat our customer (and their luggages)”

  • Der Fliegende Amerikaner
  • cscasi

    Perhaps they were testing bags to see how well they stand up under careless unloading?