UPDATE: China Southern SkyPearl Elite Status Match Promotion For SkyTeam Elite Plus Status Until February 2019 (Denials Coming?)

8 Comments

China Southern launched a public status match program back in early July (read more here) that the airline published on its Facebook page trying to win business from competing carriers in the North American market.

China Southern Match

China Southern promised to match status even from other SkyTeam member airlines that would be valid through February 2019. The match was soon removed and unauthorized distribution blamed (read more here).

Here’s the flyer that China Southern had put up on their Facebook page (now removed):

China Southern Match

Here’s the reply from China Southern that we had on previous piece

“Thank you for reaching China Southern Airlines North America Regional Marketing Department, we will reply to you in 3-5 business days.

Special Note:

The “Elite Member Matches” project is specifically sent to members who have been pre-qualified. It s not a public program. We noticed many irresponsible distribution and malicious reproduction of the project, as well as too much forged, altered application materials, China Southern Airlines North America will suspend the application of non-invited members.

If you are informed by our account manager, please include the name of the invitee or CC your account manager.

Thank you for your understanding and support.

Southern China North America Marketing Department”

And here’s my comment:

This reply is utter nonsense. The airline itself published the status match on their Facebook page. Is that what they call “irresponsible distribution”? This was not sen to “pre-qualified” members but published (again – keep repeating myself) on their Facebook page.

As this offer was intended for the North American audience, those members that applied for the match and were qualified per the published flyer should open a complaint with the DOT (access here) if their application is rejected.

And here’s what a reader forwarded us today:

Dear passenger,

Thank you for participating CSA overseas elite member status match program.

We are sorry to inform that we can’t approve your application at this time. Reasons may various:

1. Not foreign citizens or green card holders. Or Chinese passport holder has low percentage overseas departure in history.

2. High percentage of rewards mileages or none air mileages.

3. Most segments are domestic.

4. Materials without clearly Name, FFP number, validity. Or card an e-statement are not match.

5. Forged or altered application materials

Again, thanks for participating this program, we are looking forward to serve you better in the future.

CZ Marketing

尊敬的旅客您好, 感谢您参与南航海外精英会员匹配项目,我们很遗憾的通知您,您的经营会员匹配申请未能通过,原因可能为以下1或多点:

1. 非海外护照或绿卡持有人申请,或有效飞行航段大多非中国境外始发

2. 外航奖励里程或非航空里程积分比例过高

3. 国际航段比例过低

4. 申请资料不可辨识有效外航会员卡号、姓名、有效期

5. 申请资料有明显涂改痕迹 再次感谢您的参与。 南航北美

Conclusion

The reader has status with Qatar Airways and had sent a statement with several return flights between UK and China (Beijing/Shanghai).

It would be interesting to hear if other readers have heard anything back from China Southern yet regarding their matches?

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  • stvr

    This is the opposite of “marketing.” Marketing is supposed to make your company look BETTER

  • Tom

    I also received this weird initial response back in July. After a few weeks of no status change, I have contacted them over Facebook. They then asked me to drop them an email (although they do give customer service over Facebook). To my email, the response was that I should call them… Still didn’t have the chance in the last few days. It reminds me of the Turkish Airlines status match, which took me 4 months to get, after endless communications.

  • David Stevenson

    Incompetent airline INMO.

  • colin

    I got mine in quicker right away on 16th July, so got a sligtly different ‘Special Notice’ in my email reply. However nothing more since !
    —>
    Your email is well received. Thanks for getting in touch
    with China Southern Airlines North America marketing dept. We’ll get
    back to you in 3-5 business days.

    Special
    notice: Overseas Elite membership status match program is designed for
    invited customers. We understand you may get the info from families,
    colleagues or friends, but limited by the quality control we’ll serve
    our invited customers at the first priority. If you are not in our
    current list please allow us a little longer time for process. We’ll try
    our best to serve you as soon as possible.
    –>

  • JC

    I got several emails back and forth with CZmarketing. First they sent me the “waiting” email posted by Colin. 10 days later I emailed back for an update and received the automated “targeted promotion email” answer suggesting I was not eligible. I replied back indicating I was surprised by this and raised the possibility of a formal complaint with the DOT since I met all the conditions.

    I guess this got their attention because I got a personalized reply asking where I heard about the promotion, to which I referenced their Facebook page. A week later I followed up again and yesterday I received a “China Southern Airlines Status Match Application Form” which came as an Excel document.

    I filled and returned it, then got a further reply “This email is inform you that your application has past the 2nd step and sent to next step. We’ll inform you the next progress in coming 1-4 weeks.” That is where I am now.

    I hold concurrent top elite status with several airlines and sent copies of the cards and latest statements, which show many international flights in C. Basically my application is totally legit, but it has been hard getting answers from CZ and now I may have to wait another month before finding out whether they are going to match my status or not.

    • colin

      Haha, I followed upto day, my memory jogged by this loyaltyclub article. Auto reply almost instant with the message

      FIRST EMAIL AUTO-Reply Today
      “Special Note:

      The “Elite Member
      Matches” project is specifically sent to members who have been
      pre-qualified. It’s not a public program. We noticed many irresponsible
      distribution and malicious reproduction of the project, as well as too
      much forged, altered application materials, China Southern Airlines
      North America will suspend the application of non-invited members.

      If you are informed by our account manager, please include the name of the invitee or CC your account manager.”

      However shortly afterwarfs (within an hour) I got a human email response including that excel form attachment you mention and text bock

      SECOND LATER EMAIL within 1hour (Human) Reply today
      “Thank you so much for your reply. Your application has been received and we have put you in the matching list.
      Because of the huge amount of application, please be patient and we will get back to you in 2 weeks.
      Please also fill out the attached form and send back to us.
      Thank you so much.

      nb
      Possibly a positive movement on my application, I can understand CZ putting match offer as open facebook page with no restrictions on who can apply probably resulted in a massive flood of match requests from across the world.
      “.

  • Eastwest

    The worst Airlines managent I have ever experienced. Flying with them is nice but when you want to manage your ticket, Sky Pearl program etc they will kick you off! I thought in 2017 this kind of company would work online, managing/fixing things through internet but CZ DOES NOT! You would be asked to come to China to their office, only in this way they can help you. How poor !

  • colin

    John, any idea which company(s) employees the CZ match was really intended for ?