Reader Question: Hilton Honors Double Dipping & Airline Partners?

5 Comments

A LoyaltyLobby reader sent me a question by email about Hilton Honors Double Dip feature that hopefully many readers take advantage of.

Hilton Honors Folio

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You can access Hilton Honors here.

READ MORE: Hilton Honors Rate & Bonus Points And Miles Promotions

Here’s the email from the reader:

I recently have a few stays with Hilton properties in Asia with double-dip earning preference on my account (points + airlines miles). I remember I learned from Loyaltylobby that once I changed my preferred airlines frequent flyer program before checking out the property, I should be able to earn the miles under the latest preferred airlines frequent flyer program, is that correct? But this was not true for my case.

I inquired about the situation and below are replies from Hhonors representative:

Hello,

I apologize.  All reservations provided earlier show that your Cathay Pacific partner was attached to them, not your British Airways partner.  Airline miles will always be awarded to the airline attached to the reservation, even if different from the preferred airline on the account.  We regret the inconvenience.

Thank you for your continued support of Hilton and the Honors program.

I have written about the Points & Miles Double Dip program here on LoyaltyLobby quite a few times over the years and most recently couple of months back (read more here). I don’t believe that I have covered this exact situation recently, however.

The safest way to ensure that the miles go to the right airline is to have a careful look at the folio when you are checking out like I did this morning in Seychelles. It shows the travel partner right above your Hilton Honors number.

If the partner is not correct or is entirely missing, the agent can then use the Opera (property management system) or OnQ to change the number to one of those that you have on file with your Hilton Honors profile.

In case that the partner is entirely missing, you should also check your Hilton Honors account profile that the Double Dip option is set to Points + Miles.

Conclusion

I faced this situation last week when I finished the 10,000 British Airways Avios promo on one stay and wanted to make sure that the next stay (and the subsequent ones) were correctly crediting to Singapore Airlines KrisFlyer.

Next month, I have two stays for total of five nights lined up that I will credit to United Airlines MileagePlus to max out their promotion for 5,000 bonus miles.

Hilton Honors is great program when you take advantage of both bonus points and miles promotion simultaneously. No other hotel program allows this.

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  • DC

    John, your conclusion says we can take advantage of both bonus points and miles promotion simultaneously. Currently HH has a weekend bouns point promotion with AMX card and United bonus mile promotion, but the point promotion T&C says it may not be combined with other selective promotions (see your posting on 7/27). Do you think a qualified weekend stay can take both promotions?

  • Lashaniqua Johnson (St. Louis)

    I’ve been having lots of problems with the HH double dip promotion. Points not posting to my account. When I call and file case numbers about all my missing points I get emails all looking the same saying I’m incorrect. The points were posted, blah blah blah. Not true.

    • You mean that the airline miles are not posting to the airline account or?

  • Denis D

    I learned my lesson hard way. You do need to check your airline partner every time when you check out. I booked some stays in December 2016 for April 2017. At the time of booking my airline partner was AirNZ and it was attached to reservations. A long before stays happened I changed airline partner to BA. Nevertheless points were sent to AirNZ instead of BA (folio also includes AirNZ number). I tried to reverse that back to no avail. I believe T&C are on my side (they require airline partner to be chosen prior to a stay and say nothing about booking, folio and etc).

    Unfortunately Hilton went from the best customer support to the worst one. I’m used to get excellent support from real human beings back in 2013-2015. Apparently now I only get robotic copy-past responses not addressing an issue at all. If I try to send the similar message again (in an attempt to get another associate who is able to read) then it goes unanswered.