Although SAS and its Norwegian pilot union are engaging in last minute negations, the airline has proactively canceled more than 100 flights scheduled for Thursday morning/early afternoon and released rebooking guidelines.
SAS was able to reach multi-year deal with Danish and Swedish pilot unions but Norwegian ones are currently threatening to begin full blown strike tomorrow (September 14, 2017).
You can access SAS’ web page for strike information here.
Here are the guidelines:
Pilot strike in Norway –Traffic disturbances due to industrial action
(updated 13SEP17 18:35 LT)
SAS prepares for a possible full strike by the Norwegian pilot unions
We regret that our passengers may suffer inconvenience from the current pilots’ strike. Unfortunately, there will be cancellations and delays.
All SAS employees are currently doing everything in their power to help our customers.
SAS intends to reach a solution as quickly as possible to prevent more of our travelers from suffering inconvenience.
In order to avoid that SAS customers become stranded during an eventual strike, SAS takes precautions and cancels about 100 flights tomorrow until 2 pm, Thursday September 14th.
Please check your flightstatus before leaving for the airport
We kindly ask you to check your flight status before leaving for the airport.
Flights not affected by the pilot’s strike
Flights operated with Danish and Swedish pilots and flights operated by our partners are not affected by the strike. Flights that will be operating regardless of conflict are published here
We are offering our customers travelling to/from/via Norway to voluntary change their reservation.
Rebook your flight on My Trips If:
· Your flight is with SAS or Wideroe
· Flight is not cancelled
· The departure date of your flight to, from, within or via Norway are between
12-18 September 2017
· Your ticket number starts with 117
· Your ticket is issued on/before 12 September 2017
· The ticket is purchased on SAS webb, SAS App or SAS Call Center.
If you booked via a travel agent or a tour operator, please contact them directly.
· Your journey has not started
You can rebook to a SAS flight on another date and the same destination if the same service class, as in the original ticket, is available. The date of travel must be no later than 31 March 2017 (Correct date is December 31 2017 per the Swedish version). If your ticket starts with 701, please contact Wideroe.
The rebooking is free of charge.
You cannot rebook online if you travelling with a baby, ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet.
SAS will not absorb costs such as, but not limited to, accommodation, food and surface/air transportation for voluntary rebookings.
Did you book your ticket via a travel agent or a tour operator? Please contact your travel agent to rebook your flight.
You are entitled to a full refund of your ticket if your flight was cancelled by SAS, or was delayed for more than 3 hours and you did not travel.
How to request a refund for cancelled flights?
If you bought your ticket via SAS and your ticket number starts with 117, you can apply for a refund online in just a few steps.
If you bought your ticket via a travel agent or a tour operator, please contact them directly.
FAQ – Frequently asked questions
What help can you expect from us in the event of a long delay or cancelled flight, click here
As a SAS customer, we can offer you the following, according to the applicable regulations
If you are delayed over night and in need of accommodation, the ground staff at the airport will do their best to help you. However, due to the current situation and amount of passengers affected, it can take a long time to receive help from the ground staff at the airport with hotel bookings or other arrangements. If this is the case, we ask you to make your own reservation and we will reimburse you against receipts.
We will reimburse you for a for clean and comfortable, mid-range overnight accommodation up to EUR 200/night and room (or currency equivalent). If you choose to spend more than this, when a mid-range hotel is available, we will not be able to reimburse the price difference. Hotel rooms are offered subject to availability.
If the waiting time, due to delayed or cancelled flight, exceeds two hours, SAS will reimburse reasonable meal cost, breakfast and/or lunch and/or dinner (excluding alcohol) if required during the waiting time. We will reimburse up to EUR 50 per full day and person against receipts.
Transport to and from hotels
Transport costs between hotels and the airport will be reimbursed against receipts if the waiting time includes an overnight stay and the flight is delayed until the next day. We will reimburse airport trains, buses or local metro services to and from the airports. Taxi will be reimbursed only if above transport is not available. Transport as private limousines will not be reimbursed.
We will reimburse you for the cost of up to two phone calls or e-mails in order for you to rearrange your travel plans.
Alternative transport to your destination arranged by yourself and not SAS
If SAS has rebooked you to a travel alternative with same departure and/or arrival date as your original ticket and you want to choose other transport options:
If you have been offered a travel alternative by SAS on the same departure and arrival day as your original ticket and you instead choose to book your own transportation, we will not be able to reimburse you for that purchase.
Please remember to cancel your ticket with SAS, tour operator or your Travel Agent in order to receive a refund for your SAS unused ticket. (see above under How to request a refund for cancelled flights
If SAS has rebooked you to a travel alternative with departure and/or arrival one day later or more than your original ticket:
If SAS is unable to rebook you to your final destination as stated in your ticket or only rebook you to your connecting destination on the same day as your original ticket, you may book another airline ticket, take a train, bus or hire a car. SAS will reimburse the price difference between your original SAS unused ticket and the cost for your new transportation under comparable transport condition against receipts.
Please note, SAS will only reimburse reasonable cost for alternative travel. The alternative transport cost must be within the same price range as your original unused ticket or as close to it as possible. If you choose to buy a new flight ticket, we will only reimburse you for a journey in the same service class as you had in your original ticket.
Remember to check with your insurance company if they will cover some of your cost.
Will SAS pay me EU261-2004 monetary compensation if I am delayed?
EU 261/2004 compensation for cancelled/delayed flights will not be paid since this is considered an extraordinary circumstance. However, we will always do our best to take care of you during the wait. Please see information regarding Accommodation, meals and transportation.
Will SAS pay for costs of a consequential nature, such as lost wages, vacation days, prepaid hotels/rental cars, event tickets etc due to delays/cancellations?
Since strike is considered as an extraordinary circumstance and since we are doing our best to rebook you as soon as possible these kinds of costs are not covered by SAS according to Montreal Convention Article 19. You should always check with your travel insurer if they will cover these costs.
Apply for reimbursement
Please save all your receipts and send them to us by using our online feedback form. Remember to fill out you bank details, name of the bank, IBAN and BIC and the total sum of your claim and attach all relevant receipts.
It is nice that SAS is very clear that they are willing to reimburse the cost of an alternate ticket that the traveler may need to purchase due to this strike on different airline if SAS is unable to rebook the passenger.
SAS is very clear that the duty to care per EC 261/2004 does apply even when the cash compensation does not due to this being strike action.
The strike still could be cancelled and deal reached. The flights that are proactively canceled for Thursday won’t be reactivated, however.