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Here are seven reader questions from the past week (so many good questions coming in!) that I have decided to reply to publicly. You can always email me, leave a note or private message on Facebook, or Tweet me with your questions.

LL RQ August 1 2015

Note that I can shorten the emails and edit them for clarity. I always remove the personal information of both the reader and front line employees. If there are managers involved, I may leave their names intact, however. [click to continue…]

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I couldn’t believe my eyes this morning reading the news at The Guardian (access here). Apparently an Air France Boeing 777 aircraft lost a part of it’s fuselage mid flight which then fell into a Chinese town.

AFpanelThe part in question is a part of the landing gear panel which came off the B777 aircraft on flight Air France AF111 from Shanghai-Pudong to Paris. [click to continue…]

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When I wrote about Hilton HHonors Gold fast track offer three days ago (access here), I had no idea how widely available it is.

Hilton HHonors Gold + Fast Track Offer Ethiopian Alitalia Air France KLM Saudia

I reported first that it came for Ethiopian ShebaMiles members (I have never credited anything there). Readers commented that they had received it from Air France-KLM Flying Blue and Saudia. Today, blast was sent to Alitalia’s MilleMiglia members (I received one due to opening an account for status match purposes). [click to continue…]

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Some Air France crew members on layover in Kuala Lumpur thought it was a good idea to head surfing on the beautiful island of Bali during their rest period. Then the volcano erupted and left the crew literally stranded on the island.

AF BaliThe crew consequently never reported back for the scheduled return flight AF241 KL to Paris on July 10th 2015. The flight had to be cancelled and the 293 passengers got stuck in Kuala Lumpur. [click to continue…]

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Flight delays, cancellations, mechanicals etc. are “cost of doing business” when dealing with the airlines. Sometimes getting the airline to make it right is rather maddening experience, however.

Whine Wednesdays Alitalia Phone Service

I was supposed to fly on Alitalia coded Air France flight to Bangkok on Wednesday, but got information less than a week earlier that the flight no longer operated on that date and that I was booked on the same flight two days later. [click to continue…]

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WSJ yesterday had a piece about the European airlines of Lufthansa and Air France-KLM trying to upgrade their cabins and in-flight service to better match those of the Middle Eastern rivals to whom they have lost a lot of traffic to Asia over the past few years.

WSJ Europe’s Top Airlines to Spend Billions in Battle to Win Back Passengers

After years of cost cutting (and cutting corners when it comes to the service provided), the airlines are trying to offer upgraded cabins and amenities especially to those that travel in premium cabins. [click to continue…]

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Air France-KLM Flying Blue has just released the list of their promotional awards for July 1 – September 30, 2015,  period with Europe Summer Specials in economy and business that are bookable until June 30. The discount is from 25% to 50% from the usual number of miles required.

Air France-KLM Flying Blue June 2015 Promo Awards

You can access Flying Blue’s web page for this award type here. [click to continue…]