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Air France set out an email to select Flying Blue members on Friday regarding the unfortunate incident that happened earlier in the week and which was well publicized.

Air France Email

Air France management team decided to cut close to three thousand employees after workforce was not willing to negotiate on some fringe benefits such as flying hours per month. Some employees attacked the management members (read more here) that had to be rescued from the Air France faculties. [click to continue…]

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European Union has very pro-consumer legislation when it comes delays and cancellations of flights by community carriers or airlines operating from European Union member states + Switzerland, Norway and Iceland.

KLM Pay Up

Airlines are required to pay 150 to 600 euros for delays and cancellations, rebook passengers on other airlines and provide care (hotels/meals). [click to continue…]

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Here are seven reader questions from the past week (so many good questions coming in!) that I have decided to reply to publicly. You can always email me, leave a note or private message on Facebook, or Tweet me with your questions.

LL RQ August 1 2015

Note that I can shorten the emails and edit them for clarity. I always remove the personal information of both the reader and front line employees. If there are managers involved, I may leave their names intact, however. [click to continue…]