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We at LoyaltyLobby receive many emails every day and readers keep writing us most frequently about issues they have with Air Berlin losing their luggage and remain silent how to reimburse the customer.

Air Berlin has had tremendous issues with it’s customer service in many fields, especially the response time and at times simply ignored certain requests entirely. [click to continue…]

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Air Berlin Topbonus just announced a new promotion which offers to pool miles into a family account for flights between April 1st – October 15th 2017.

Not only is the time period for this family account limited but only tickets booked betwee December 30th 2016 and February 28th 2017 are eligible. Registration is also required. [click to continue…]

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Air Berlin has been sending out two discount vouchers with a value of US$80 to their Topbonus Members that can be used for flights booked until 28 December 2016, travel until March 31st 2016.

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The two vouchers can be used online to offset the base fare of all Air Berlin flights, however not those booked as ‘Light Fares’ which are ineligible. [click to continue…]

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The troubles of Air Berlin continue with the announcement that their CEO will leave the company early next year, being replaced by a Lufthansa Executive of all people, likely preparing a larger takeover.

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At the same time it is rumored that Lufthansa will also take over the entire Air Berlin Long Haul fleet on top of the recently announced lease of 38 Air Berlin aircraft and crew. [click to continue…]

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Air Berlin has sent out emails to their customers and Topbonus members announcing details of the ongoing company restructuring which apparently won’t leave much behind of the airline as we know it.

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Apart from the already announced transfer of aircraft to competitors Etihad will purchase the entire Air Niki and take over the very popular mid-haul tourist destination traffic to Southern Europe and North Africa. [click to continue…]