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Back in April, I wrote about (access here) a new customer service promise by Airberlin CEO that was promising to settle issues with their customers within 7 days of initial contact.

Whine Wednesdays Airberlin U

I can now say that this is a big lie and Airberlin and its CEO should be ashamed of his company for not paying valid claims from mishandled baggage and delayed flights per EC 261/2004. [click to continue…]

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Here are seven reader questions from the past week (so many good questions coming in!) that I have decided to reply to publicly. You can always email me, leave a note or private message on Facebook, or Tweet me with your questions.

Reader Questions & Comments June 20 2015 U

Note that I can shorten the emails and edit them for clarity. I always remove the personal information of both the reader and front line employees. If there are managers involved, I may leave their names intact, however. [click to continue…]

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Marriott Rewards has various Travel Packages redemption options where for instance you get a 7 night hotel award + a variable number of airline miles in your chosen airline for a set number of points.

Marriott Rewards Travel Package

In my opinion, this is the best way to use Marriott Rewards points. You get a 7 night hotel award and then can “purchase” airlines miles at ONE Marriott Rewards point per ONE mile with Package 1 airlines. [click to continue…]

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Airberlin Topbonus sent an email yesterday award & status miles earning changes for Europe & domestic effective May 5, 2015. Wouldn’t it have been nicer to get this earlier?

Airberlin Topbonus Miles Earnings Pre May 5 2015 Main

Airberlin used to offer minimum number of miles for domestic and Europe flights or more miles depending of the fare class and distance. Now, the number of miles you earn for these flights is fixed per the fare class. [click to continue…]

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When I was flying on Airberlin at the end of past week, I was reading their in-flight magazine and came across this column written by Airberlin’s CEO (or probably someone from their marketing department).

Airberlin Topbonus Customer Promise

Seems that the airline is trying to up their customer service promise (do they have any at the moment?) by tripling the personnel handling the complaints and claims rising from the EC 261/2004 legislation. [click to continue…]