Compensation Clinic: British Court Of Appeals Rules That Connection Flights Are Subject To EC261 Regulation

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In a landmark ruling the British Court of Appeals in London has decided in a case against Emirates that airlines are indeed liable if they cause a passengers delay due to interruptions on connection flights outside the EU.

Several carriers have so far declined to pay mandated EU compensation when a passengers encountered a delay on a related connection flight outside the EU such as in this case with Manchester-Dubai-Bangkok.

Compensation Clinic: Awful Stay At The Sheraton Vancouver Airport Hotel & Chasing Promised Compensation Points

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This week our Compensation Clinic makes a stop at the Sheraton Hotel Vancouver Airport where I had a one night stay that was anything but satisfactory.

Remember that you can always email us, send a message via Facebook or use Twitter and include photos too. We’ll try to cover a different Compensation Clinic case here once a week.

Compensation Clinic: Hilton Windhoek (Namibia)

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Compensation Clinic this week visits Hilton Windhoek in Namibia where yours truly found closed facilities due to a private event (and no advance notice).

Compensation Clinic Hilton Windhoek

Remember that you can always email us, send a message via Facebook or use Twitter and include photos too. We’ll try to cover a different Compensation Clinic case here once a week.

Compensation Clinic: Mercure Rennes Centre Gare

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This week the Compensation Clinic-case comes from a reader’s case at the Accor affiliated hotel in Brittany, France.

Compensation Clinic Mercure Rennes Centre Gare

Remember that you can always email us, send a message via Facebook or use Twitter and include photos too. We’ll try to cover a different Compensation Clinic case here once a week.

Compensation Clinic: China Southern Flight Delay Ex-Europe & EC 261/2004 Compensation (AMS-CAN-SYD)

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This week the Compensation Clinic-case comes from a Reader Question that I covered here on LoyaltyLobby back in March (read more here).

China Southern

Remember that you can always email us, send a message via Facebook or use Twitter and include photos too. We’ll try to cover a different Compensation Clinic case here once a week.

Compensation Clinic: W Doha – SPG Best Rate Guarantee Mess

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This week the Compensation Clinic deals with the W Doha’s inability to process Best Rate Guarantee claim that I had filed with SPG (third party site was selling rooms for more than 30% less).

W Doha

Remember that you can always email us, send a message via Facebook or use Twitter and include photos too. We’ll try to cover a different Compensation Clinic case here once a week.

Compensation Clinic: InterContinental Amman

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This week’s Compensation Clinic-case comes from my transit stay at the InterContinental Amman where I had previously stayed at probably 10+ years ago.

Compensation Clinic InterContinental Amman

Remember that you can always email us, send a message via Facebook or use Twitter and include photos too. We’ll try to cover a different Compensation Clinic case here once a week.

Compensation Clinic: Total Fail From Beginning To End At Holiday Inn Bangkok, Sukhumvit 22 (Guest Walked Away)

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Our weekly edition of the Compensation Clinic makes a stop in Bangkok, Thailand where a stay at one of the Holiday Inn properties didn’t turn out to be very impressive to say the least.

The guest ended up walking away to stay at another property after multiple issues during & immediately after the check-in which shows sometimes it’s the best to throw the towel early on.

Compensation Clinic: United Airlines Mileage Plus Award Booking & Ticket Change Woes

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Our weekly Compensation Clinic makes a stop a United Airlines Mileage Plus where I had a bit of trouble with an award ticket change last month that saw my seat reservations for the entire trip erased.

If you have your own compensation case you’d like to see featured you can always email us, send a message via Facebook or use Twitter and include photos too. We’ll cover one Compensation Clinic case every week on Sunday.

Compensation Clinic: Conrad Bangkok (No Advance Notice Of Planned Power Outage)

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This week the Compensation Clinic-case cones from my Conrad Bangkok Whine Wednesdays (read here) piece where hotel failed to properly inform guests in advance about planned power outage.

Compensation Clinic Conrad Bangkok

Remember that you can always email us, send a message via Facebook or use Twitter and include photos too. We’ll try to cover a different Compensation Clinic case here once a week.

Compensation Clinic: Marriott Santiago De Chile “Do Not Disturb” (Take Two!)

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This week’s Compensation Clinic comes from my stay at the Santiago Marriott in Chile and is identical to the incident that happened precisely 12 months prior (read more here) at the very same hotel.

Compensation Clinic Marriott Santiago de Chile

Remember that you can always email us, send a message via Facebook or use Twitter and include photos too. We’ll try to cover a different Compensation Clinic case here once a week.

Compensation Clinic: American Airlines Aircraft Maintenance Delays

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A LoyaltyLobby reader emailed me a compensation case he had with American Airlines when few things on his business trip didn’t quite work as planned (aircraft maintenance issues etc.).

Compensation Clinic American Airlines

Remember that you can always email us, send a message via Facebook or use Twitter and include photos too. We’ll try to cover a different Compensation Clinic case here once a week.

Compensation Clinic: Bed Bug @ Holiday Inn Express Indianapolis NW – Park 100

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This week the Compensation Clinic-case comes from a reader that found a bed bug at a Holiday Inn Express hotel in Indianapolis.

Remember that you can always email us, send a message via Facebook or use Twitter and include photos too. We’ll try to cover Reader Questions & Comments here several times a week.

Compensation Clinic: ANA Crowne Plaza Narita Airport – Bad Mattresses And Room Allocation Issues

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This weeks Compensation Clinic comes to us from the ANA Crowne Plaza Narita Airport where I had quite a bad experience last week, especially with the quality of the mattresses.

Remember that you can always email us, send a message via Facebook or use Twitter and include photos too. We’ll try to cover Reader Questions & Comments here several times a week.

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