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This Sunday it’s time again for our weekly Compensation Clinic and we visit the Hilton Strasbourg where one of our readers has a less than ideal one night stay.

CC Hilton StrasbourgThe reader emailed images of what he found at the property to Hilton Customer Care without demanding any compensation but Hilton came through with a very decent amount of points. [click to continue…]

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A LoyaltyLobby reader sent me a Compensation Clinic-case where Delta ended up canceling Amsterdam-Boston flights and his quest to claim the compensation per EC 261/2004.

Compensation Clinic Delta

Remember that you can always email me, send me a Facebook message or Tweet me about the issues you have with hotels, airlines and other travel providers. We’ll feature one new Compensation Clinic case each week. [click to continue…]

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Sunday is Compensation Day and today we received an email from one of our readers who stayed at the Embassy Suites – Elizabeth/Newark Airport by airline accommodation after his flight was cancelled.

Embassy SuitesAs part of this accommodation the airline issued the customer meal vouchers for dinner and breakfast but what the hotel provided for the value of it was a disgrace. [click to continue…]

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Sunday is Compensation Clinic day and I want to highlight a case I opened with Cathay Pacific last week regarding a flight from Bangkok to Taipei in December.

CC Cathay DelayI almost forgot about this incident but after finding old boarding passes I decided to send a complaint note to Cathay which resulted in a nice number of miles as compensation. [click to continue…]

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This weeks Compensation Clinic stops by at the Budget Rent a Car station Los Angeles Airport where one of our readers from Australia had a very bad experience.

Budget LAXOur reader was traveling with his family and encountered an extensive wait time plus was then given a car that reeked of Marijuana and even had the marijuana permit of the previous renter in the car. [click to continue…]