by -
5 Comments

This week’s Compensation Clinic is provided to us from the Andaz Shanghai where I actually had a nice stay two weeks ago but the bill was charged to the wrong method of payment post departure.

During this particular stay, the stay was guaranteed with a different credit card than handed over at checkout for billing due to a small security issue upon arrival. [click to continue…]

by -
8 Comments

This week the Compensation Clinic case comes from a reader’s stay where Diamond member was denied a late check out at the DoubleTree Aberdeen City Centre.

Compensation Clinic DoubleTree Aberdeen City Centre

Remember that you can always email us, send us a Facebook message or Tweet about the issues you have with hotels, airlines and other travel providers. We’ll feature one new Compensation Clinic each week. [click to continue…]

by -
25 Comments

Sunday is Compensation Clinic day and this time we feature a case from The Stones, Autograph Collection Hotel in Bali where I had troubles with certain room features including the air condition.

the-stones-bali

This was my first stay at The Stones and overall just the second staying at an Autograph Collection hotel from the Marriott family of hotels. [click to continue…]

by -
9 Comments

A LoyaltyLobby reader dropped me an email about compensation received after United Airlines failed to process an upgrade due to “technical” issues.

compensation-clinic-united-airlines

Remember that you can always email us, send us a Facebook message or Tweet about the issues you have with hotels, airlines and other travel providers. We’ll feature one new Compensation Clinic case each week. [click to continue…]

by -
4 Comments

This week the Compensation Clinic case comes from a delayed British Airways London Heathrow to Amsterdam flight that yours truly experienced two weeks ago.

compensation-clinic-british-airways

Remember that you can always email us, send us a Facebook message or Tweet about the issues you have with hotels, airlines and other travel providers. We’ll feature one new Compensation Clinic case each week. [click to continue…]

by -
3 Comments

It’s Compensation Clinic Sunday and we want to showcase a matter that is a mixture between compensation and actual correction of relevant bonus points.

indigo-berlin

Two weeks ago I stayed at the Indigo Berlin with the purpose of fulfilling my IHG Accelerate promotion only to find that their restaurant was closed that evening and I planned to do the required spend there. [click to continue…]

by -
6 Comments

This Sundays Compensation Clinic is about a case any frequent flyer will encounter at some point, you look forward to a nice new cabin and then the airline swaps the plane leaving you with an old product.

sia-a330In this case a reader contacted us after Singapore Airlines swapped his aircraft and provided a Regional Business Class product instead of the well known and liked Long Haul Configuration. [click to continue…]

by -
15 Comments

Sunday is Compensation Day and so it is that the Compensation Clinic makes a stop on the holiday island of Bali, Indonesia where yours truly had a pretty bad experience at the Le Meridien Jimbaran.

Le Meridien BaliThe property opened early 2013 and should have had ample opportunity to get the kinks evened out but apparently that proves to be difficult, especially with no General Manager on site.  [click to continue…]

by -
6 Comments

This week’s Compensation Clinic comes to us from Chicago and my recent one night stay at the Hyatt Regency O’Hare which was less than perfect due to some issues with the Hyatt iPhone app check-in process which was further magnified by communication issues between hotel staff.

hyatt-diamondamenity

While I’ve used the app many times to book hotels, this was actually the first time I used the Hyatt app to actually check into a hotel.  The latest version of the app has been advertised heavily by Hyatt on hotel TV channels and through email since the new version came out in August so I figured I’d give it a try.

[click to continue…]