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This week’s Compensation Clinic case comes from a LoyaltyLobby reader’s stay at Club Carlson affiliated Country Inns & Suites property in Canada that failed correctly post the stay.

Compensation Clinic Country Inn Oakville Ontario

Remember that you can always email us, send us a Facebook message or Tweet about the issues you have with hotels, airlines and other travel providers. We’ll feature one new Compensation Clinic each week. [click to continue…]

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5 Comments

This weeks Compensation Clinic comes from one of our readers who had a bad experience during the Lufthansa Pilot Strike, resulting in a downgrade which his travel agency was able to fix after the service hotline didn’t answer repeatedly.

The reader is a Senator member with Lufthansa Miles&More and flew on an upgraded Economy Class ticket from New York to Frankfurt (and onward to Vienna). [click to continue…]

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This week’s Compensation Clinic is provided to us from the Andaz Shanghai where I actually had a nice stay two weeks ago but the bill was charged to the wrong method of payment post departure.

During this particular stay, the stay was guaranteed with a different credit card than handed over at checkout for billing due to a small security issue upon arrival. [click to continue…]

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This week the Compensation Clinic case comes from a reader’s stay where Diamond member was denied a late check out at the DoubleTree Aberdeen City Centre.

Compensation Clinic DoubleTree Aberdeen City Centre

Remember that you can always email us, send us a Facebook message or Tweet about the issues you have with hotels, airlines and other travel providers. We’ll feature one new Compensation Clinic each week. [click to continue…]

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Sunday is Compensation Clinic day and this time we feature a case from The Stones, Autograph Collection Hotel in Bali where I had troubles with certain room features including the air condition.

the-stones-bali

This was my first stay at The Stones and overall just the second staying at an Autograph Collection hotel from the Marriott family of hotels. [click to continue…]

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A LoyaltyLobby reader dropped me an email about compensation received after United Airlines failed to process an upgrade due to “technical” issues.

compensation-clinic-united-airlines

Remember that you can always email us, send us a Facebook message or Tweet about the issues you have with hotels, airlines and other travel providers. We’ll feature one new Compensation Clinic case each week. [click to continue…]

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This week the Compensation Clinic case comes from a delayed British Airways London Heathrow to Amsterdam flight that yours truly experienced two weeks ago.

compensation-clinic-british-airways

Remember that you can always email us, send us a Facebook message or Tweet about the issues you have with hotels, airlines and other travel providers. We’ll feature one new Compensation Clinic case each week. [click to continue…]

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It’s Compensation Clinic Sunday and we want to showcase a matter that is a mixture between compensation and actual correction of relevant bonus points.

indigo-berlin

Two weeks ago I stayed at the Indigo Berlin with the purpose of fulfilling my IHG Accelerate promotion only to find that their restaurant was closed that evening and I planned to do the required spend there. [click to continue…]

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This Sundays Compensation Clinic is about a case any frequent flyer will encounter at some point, you look forward to a nice new cabin and then the airline swaps the plane leaving you with an old product.

sia-a330In this case a reader contacted us after Singapore Airlines swapped his aircraft and provided a Regional Business Class product instead of the well known and liked Long Haul Configuration. [click to continue…]