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The Compensation Clinic is making a house visit at the St. Regis Abu Dhabi at Nation Towers (Corniche) today where a stay fell considerably short of standard and expectations.


St. Regis Abu Dhabi is a Starwood Cat 5 property at 12,000 points per night which (as per SPG’s own acclaims) is ‘An elite assembly of hotels and resorts in the most exclusive destinations’. [click to continue…]

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I have been to many Starwood hotels and quite a few unremarkable Sheratons (mainly in the North America), but the one at the London’s Heathrow must be the worst one (yet).

Compensation Clinic Sheraton Heathrow

It should tell you something when the hotel is the second last on the TripAdvisor ratings (now third) and their SPG rating is 3.3 (reviews left by SPG members after their stays). [click to continue…]

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This week the Compensation Clinic is making an unscheduled stop with Thai Airways (all pun intended) where I had a rather bad start and eventually ended up cancelling the flight at the Lounge during a recent trip from Hong Kong to Bangkok.


This was only the second time in 15 years of flying that I felt compelled to cancel my ticket and book a new one on a different carrier due to unacceptable service at the airport.

[click to continue…]