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Marriott has a new hotel in Bali (in addition to the Ritz-Carlton that also was recently opened) that is more inline with a full service property than your usual Courtyard in North America. Yours truly spent a night at this new property last week and they missed couple of things.

Compensation Clinic Courtyard Bali Seminyak

Remember that you can always email me, Tweet me or send a message via Facebook about the compensation issues that you have had with travel providers.

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SLS Las Vegas, part of Hilton’s Curio Collection, opened its doors earlier this year after very extensive renovations to the former Sahara hotel.

Compensation Clinic SLS Las Vegas

Something must have gone completely wrong, however, considering the number of complaints the hotel has received from the traveling public ranging from ultra small rooms, double billings to non-existing service. [click to continue…]

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This week Compensation Clinic visits one of the Hyatt’s flagship hotels – Grand Hyatt Erawan Bangkok where yours truly was wakened the other Sunday at 9:15AM.

You would think that nobody would their right mind would start renovation work at 9:15AM on Sunday morning that includes heavy jack hammering and drilling, right? Wrong as the above video illustrates. [click to continue…]