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This weeks edition of the Compensation Clinic brings us to Portland Oregon where one of our readers had a less than perfect stay due to construction at the Westin Portland Hotel.

Remember that you can always email me, send a message via Facebook or use Twitter and include photos too. We’ll try to cover Reader Cases & Questions several times a week. [click to continue…]

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This week the Compensation Clinic deals with EC 261/2004 downgrade compensation case where Turkish Airlines had downgraded a reader to economy on a short-haul segment.

Compensation Clinic Turkish Airlines Downgrade

Remember that you can always email us, send us a Facebook message or Tweet about the issues you have with hotels, airlines and other travel providers. We’ll feature one new Compensation Clinic each week. [click to continue…]

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This week the Compensation Clinic-case comes from now closed Sheraton Brussels that was recently closed abruptly due to asbestos and bankruptcy related issues (read more here and here).

Compensation Clinic Sheraton Brussels

Remember that you can always email us, send us a Facebook message or Tweet about the issues you have with hotels, airlines and other travel providers. We’ll feature one new Compensation Clinic each week. [click to continue…]

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This week the Compensation Clinic-case comes from a reader question that we published back in January (read more here), where reader had made alternate arrangements when FlyBe had cancelled a flight due to fog.

Compensation Clinic FlyBe Flight Cancellation Due to Fog & Alternate Expenses Incurred

Remember that you can always email us, send us a Facebook message or Tweet about the issues you have with hotels, airlines and other travel providers. We’ll feature one new Compensation Clinic each week. [click to continue…]

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This week’s Compensation Clinic case comes from a LoyaltyLobby reader’s stay at Club Carlson affiliated Country Inns & Suites property in Canada that failed correctly post the stay.

Compensation Clinic Country Inn Oakville Ontario

Remember that you can always email us, send us a Facebook message or Tweet about the issues you have with hotels, airlines and other travel providers. We’ll feature one new Compensation Clinic each week. [click to continue…]

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This weeks Compensation Clinic comes from one of our readers who had a bad experience during the Lufthansa Pilot Strike, resulting in a downgrade which his travel agency was able to fix after the service hotline didn’t answer repeatedly.

The reader is a Senator member with Lufthansa Miles&More and flew on an upgraded Economy Class ticket from New York to Frankfurt (and onward to Vienna). [click to continue…]

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This week’s Compensation Clinic is provided to us from the Andaz Shanghai where I actually had a nice stay two weeks ago but the bill was charged to the wrong method of payment post departure.

During this particular stay, the stay was guaranteed with a different credit card than handed over at checkout for billing due to a small security issue upon arrival. [click to continue…]

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This week the Compensation Clinic case comes from a reader’s stay where Diamond member was denied a late check out at the DoubleTree Aberdeen City Centre.

Compensation Clinic DoubleTree Aberdeen City Centre

Remember that you can always email us, send us a Facebook message or Tweet about the issues you have with hotels, airlines and other travel providers. We’ll feature one new Compensation Clinic each week. [click to continue…]

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Sunday is Compensation Clinic day and this time we feature a case from The Stones, Autograph Collection Hotel in Bali where I had troubles with certain room features including the air condition.

the-stones-bali

This was my first stay at The Stones and overall just the second staying at an Autograph Collection hotel from the Marriott family of hotels. [click to continue…]

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A LoyaltyLobby reader dropped me an email about compensation received after United Airlines failed to process an upgrade due to “technical” issues.

compensation-clinic-united-airlines

Remember that you can always email us, send us a Facebook message or Tweet about the issues you have with hotels, airlines and other travel providers. We’ll feature one new Compensation Clinic case each week. [click to continue…]