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This week the Compensation Clinic is making an unscheduled stop with Thai Airways (all pun intended) where I had a rather bad start and eventually ended up cancelling the flight at the Lounge during a recent trip from Hong Kong to Bangkok.

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This was only the second time in 15 years of flying that I felt compelled to cancel my ticket and book a new one on a different carrier due to unacceptable service at the airport.

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