This week the Compensation Clinic case comes from my friend’s recent stay at the Sheraton Miami Airport Hotel.
IHG Rewards Club’s Into The Night-promotion was full of issues from delayed postings to hurdles that were not completing properly.
I completed the main promo without too many issues, but the additional hurdle did not complete due to system showing “Discover A World Of Hospitality” not completed. [click to continue…]
IHG has a nice InterContinental resort in Bali just south of the airport at Jimbaran. It is not the most modern hotel, but is done in a Balinese style (that is missing from some of the newer hotels).
Marriott has a new hotel in Bali (in addition to the Ritz-Carlton that also was recently opened) that is more inline with a full service property than your usual Courtyard in North America. Yours truly spent a night at this new property last week and they missed couple of things.
This week Compensation Clinic takes a trip to the Land Down Under, after an email that I received from a reader this week about his attempted stay at the Holiday Inn Parramatta.
This weeks Compensation Clinic case comes from an email that I received from a reader this week seeking my advise. I will have my thought on the Conclusion part.
This weeks Compensation Clinic case features Radisson Blu Shanghai New World hotel where a LoyaltyLobby reader had less than pleasant stay due to not being able to properly cool the room.
SLS Las Vegas, part of Hilton’s Curio Collection, opened its doors earlier this year after very extensive renovations to the former Sahara hotel.
Something must have gone completely wrong, however, considering the number of complaints the hotel has received from the traveling public ranging from ultra small rooms, double billings to non-existing service. [click to continue…]
This week Compensation Clinic visits Starwood affiliated Four Points Bangkok where yours truly have stayed several times right after it opened few years ago.
Remember that you can email me your compensation cases with travel providers and I feature one case every Sunday. [click to continue…]
Airlines often oversell their flights in anticipation that not everyone will take take it due to change in plans (non-refundable tickets = no incentive to cancel) or due to missed connections.
Depending on the airline that operates the flight or where the flights take place, there can be consumer protection laws/guidelines that the airlines must adhere to. [click to continue…]
Airlines always tend to feature their latest airplanes and seat configurations on advertisements that often have very little to do with reality.
A LoyaltyLobby reader contacted me about an old American Airlines 767-300 plane and delayed Chicago to London flight.
This week Compensation Clinic visits one of the Hyatt’s flagship hotels – Grand Hyatt Erawan Bangkok where yours truly was wakened the other Sunday at 9:15AM.
You would think that nobody would their right mind would start renovation work at 9:15AM on Sunday morning that includes heavy jack hammering and drilling, right? Wrong as the above video illustrates. [click to continue…]