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9 Comments

This weeks Compensation Clinic comes to us from the ANA Crowne Plaza Narita Airport where I had quite a bad experience last week, especially with the quality of the mattresses.

Remember that you can always email us, send a message via Facebook or use Twitter and include photos too. We’ll try to cover Reader Questions & Comments here several times a week. [click to continue…]

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8 Comments

This weeks Compensation Clinic comes from a reader who attempted to purchase a last minute British Airways long haul ticket during the famous IT meltdown weekend but was obviously unable to do so.

Remember that you can always email us, send a message via Facebook or use Twitter and include photos too. We’ll try to cover a different Compensation Clinic case here once a week. [click to continue…]

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33 Comments

This weeks Compensation Clinic comes to us from a a reader who stayed at the JW Marriott Zhengzhou, China and injured herself in the bathroom while looking for missing shower utensils.

Remember that you can always email us, send a message via Facebook or use Twitter and include photos too. We’ll try to cover Reader Questions & Comments here several times a week. [click to continue…]

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7 Comments

This weeks Compensation Clinic is about a recent rental I had at Hertz Duesseldorf Airport where I reserved an Intermediate Vehicle and was first ‘upgraded’ to a family minivan and later to a damaged Ford Mondeo.

While specific car models are never guaranteed, the respective car class is and to receive an ‘upgrade’ to a family minivan (Ford Galaxy) wasn’t exactly what I had in mind for my 3 day rental. [click to continue…]

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5 Comments

This week the Compensation Clinic visits Turkish Airlines flight delay ex-SEZ (Seychelles) that lead to missed connection in Istanbul and arriving to Paris more than five hours late.

Turkish Airlines Flight Delay Compensation

Remember that our readers can also always email us, send us a Facebook message or Tweet about the issues you have with hotels, airlines and other travel providers. We’ll feature one new Compensation Clinic-case each week.

[click to continue…]

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17 Comments

This weeks Compensation Clinic comes with compliments of the Sheraton Kobe Bay Hotel & Towers in Japan where my stay was starting and ending on a rather bitter note.

Check-in process, Room allocation, Breakfast and then the Check-Out were all completely unacceptable for a Sheraton Hotel and the really isolated location didn’t help to make it better either. [click to continue…]

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14 Comments

This week the Compensation Clinic-case comes from my stay last week at the fairly new Le Meridien Putrajaya in Malaysia (close to Kuala Lumpur).

Compensation Clinic Le Meridien Putrajaya (Knocking At The Door When DND Is On)

Remember that our readers can also always email us, send us a Facebook message or Tweet about the issues you have with hotels, airlines and other travel providers. We’ll feature one new Compensation Clinic each week. [click to continue…]

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14 Comments

This weeks Compensation Clinic is making a stop in Seoul, South Korea where yours truly had a very terrible stay at one of the two aloft properties in town (Gangnam District).

Remember that our readers can also always email us, send us a Facebook message or Tweet about the issues you have with hotels, airlines and other travel providers. We’ll feature one new Compensation Clinic each week. [click to continue…]

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0 Comments

This weeks edition of the Compensation Clinic brings us to Portland Oregon where one of our readers had a less than perfect stay due to construction at the Westin Portland Hotel.

Remember that you can always email me, send a message via Facebook or use Twitter and include photos too. We’ll try to cover Reader Cases & Questions several times a week. [click to continue…]

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8 Comments

This week the Compensation Clinic deals with EC 261/2004 downgrade compensation case where Turkish Airlines had downgraded a reader to economy on a short-haul segment.

Compensation Clinic Turkish Airlines Downgrade

Remember that you can always email us, send us a Facebook message or Tweet about the issues you have with hotels, airlines and other travel providers. We’ll feature one new Compensation Clinic each week. [click to continue…]

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4 Comments

This week the Compensation Clinic-case comes from now closed Sheraton Brussels that was recently closed abruptly due to asbestos and bankruptcy related issues (read more here and here).

Compensation Clinic Sheraton Brussels

Remember that you can always email us, send us a Facebook message or Tweet about the issues you have with hotels, airlines and other travel providers. We’ll feature one new Compensation Clinic each week. [click to continue…]