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This weeks Compensation Clinic case comes from a LoyaltyLobby reader’s stay at the DoubleTree Torrance South Bay. The hotel is close to the Del Amo Fashion Center where the Jackie Brown movie was partially shot.

Compensation Clinic DoubleTree Torrance South Bay

Hilton made an announcement less than two weeks ago (access here) that internet access would become complimentary to all guests come August and Diamond members would have access to the Premium option where available for free. [click to continue…]

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Marriott has a new hotel in Bali (in addition to the Ritz-Carlton that also was recently opened) that is more inline with a full service property than your usual Courtyard in North America. Yours truly spent a night at this new property last week and they missed couple of things.

Compensation Clinic Courtyard Bali Seminyak

Remember that you can always email me, Tweet me or send a message via Facebook about the compensation issues that you have had with travel providers.

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SLS Las Vegas, part of Hilton’s Curio Collection, opened its doors earlier this year after very extensive renovations to the former Sahara hotel.

Compensation Clinic SLS Las Vegas

Something must have gone completely wrong, however, considering the number of complaints the hotel has received from the traveling public ranging from ultra small rooms, double billings to non-existing service. [click to continue…]