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A LoyaltyLobby reader sent me a Compensation Clinic-case where Delta ended up canceling Amsterdam-Boston flights and his quest to claim the compensation per EC 261/2004.

Compensation Clinic Delta

Remember that you can always email me, send me a Facebook message or Tweet me about the issues you have with hotels, airlines and other travel providers. We’ll feature one new Compensation Clinic case each week. [click to continue…]

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A LoyaltyLobby reader dropped me an email last week about prevalent issue that affects quite a few airline FAs among all the alliances that continue to refer to sparkling wine as champagne.

Sparkling (Whine) Wednesdays: Airlines Misrepresenting Sparkling Wine As Champagne A LoyaltyLobby reader dropped me an email last week about prevalent issue that affects quite a few airline FAs among all the alliances that continue to refer sparkling wine as champagne. Some airlines are too cheap to pay for the TAX/VAT and/or duty to serve champagne on the ground as a predeparture beverage (bonded inventory cannot be opened before door is closed) but still continue to call the stuff champagne. Here's the email from the reader: Why do flight attendants continually call it 'Champagne' when the label says nothing of the sort. In the case of the Delta One domestic (transcons) selection it's actually a decent Italian sparkling, but legally it's hardy Champagne. Nor does calling it Champagne help with setting brand expectations. Conclusion This is not just an issue with the US airlines, although some of them tried to have some sparkling wine (Iron Horse – cannot make this one up) stuff even on international business. There is nothing wrong serving sparkling wines, some better than cheapest champagnes, on business class but flight attendants shouldn't continuously misrepresent the product. As far as I can remember from my recent flights, both Iberia and Alitalia serve domestic sparkling wines on their business class. Although LAN (now LATAM) is based in Chile (important wine country), they serve French champagne.

Some airlines are too cheap to pay for the TAX/VAT and/or duty to serve champagne on the ground as a pre-departure beverage (bonded inventory cannot be opened before door is closed) but still continue to call the stuff champagne. [click to continue…]

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Marriott Rewards has launched new airline related bonus miles promotion for stays at more than 300 full service hotels in the Americas between June 1 – August 31, 2016.

Marriott Rewards American Airlines Delta Southwest United 1,000 Bonus Miles Per Stay June 1 - August 31 2016

American Airlines, Delta, Southwest and United frequent flier program members can earn 1,000 bonus miles for up to five stays that are booked by July 15. [click to continue…]

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Delta Airlines announced some innovations during their press even last week which included the change of rules concerning domestic first class upgrades and the introduction of a real Premium Economy Class.

Delta_A330 copy 2

Delta has tweaked their SkyMiles program frequently during the past few years and even months, mostly to the disadvantage of their members. [click to continue…]

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Starwood Preferred Guest has launched a new promotion for Delta Air Lines SkyMiles member stays in the United States & Canada between April 1 – June 30, 2016.

Starwood Preferred Guest Delta Air Lines Double Up Promotions April 1 - June 30 2016 U

SkyMiles members can earn 2 miles per USD charges in addition to their usual Starpoints and Delta Elite’s that have signed up for the Crossover Rewards (read here) earn this additional bonus. [click to continue…]

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A while ago Delta Airlines announced that SkyMiles members now have the option to redeem Skymiles for alcoholic premium beverages at the bar, apparently that also includes top of the line champagne!

DL Miles For DrinksA friend of mine just sent me two pictures from the San Diego SkyClub where Dom Perignon is available for 250$ or 25,000 Miles per bottle. [click to continue…]

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A Delta Airlines passenger who was falsely arrested for drug smuggling at JFK airport was awarded 759k US$ compensation by a New York jury after filing a lawsuit against the airline.

DL Planted DrugsOne of the airlines baggage handlers at Guyana airport where the Delta flight originated had planted the drugs in the passengers baggage and marked it for the goods to be picked up by accomplices in the US. [click to continue…]