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Delta Air Lines made an announcement about their new business class product coming first on brand new Airbus A350 aircraft in the fall of 2017 and being introduced also to the existing 777 fleet.

Delta Air Lines Delta 1

Delta plans to use this suite product on flights over 12 hours that basically means flights to Asia and Australia. The airline doesn’t plan to convert its other existing planes to this product type. [click to continue…]

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Delta Air Lines suffered a system wide computer outage yesterday which left thousands of customers stranded for hours on end but today they announced that customers will receive compensation.

Delta Outage Comp

The airline publicly announced that customers affected by the outage either through delays or cancellations will be contacted (or can contact Delta themselves) and be offered a 200 USD travel voucher. [click to continue…]

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Delta SkyMiles really has a thing for shifting their upgrade policy around and just sent out another email to their Medallion Elites that further changes for Elite Upgrades will be forthcoming.

Delta Changes

Some of these new changes are not all negative though as Delta will reinstate the benefit that traveling companions will clear with the highest SkyMiles status of either companion. [click to continue…]

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The flight crew of a Delta Airlines flight en route to Rapid City, SD afforded themselves a major screw up when they mistakenly landed at a nearby Air Force Base instead.

Delta A330 AirportThe Airbus A320, flight DL2845 from Minneapolis/St. Paul touched down at Ellsworth Air Force Base, home of the 28th Bomb Wing about 5 miles north of Rapid City where is was supposed to land. [click to continue…]

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A LoyaltyLobby reader sent me a Compensation Clinic-case where Delta ended up canceling Amsterdam-Boston flights and his quest to claim the compensation per EC 261/2004.

Compensation Clinic Delta

Remember that you can always email me, send me a Facebook message or Tweet me about the issues you have with hotels, airlines and other travel providers. We’ll feature one new Compensation Clinic case each week. [click to continue…]

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A LoyaltyLobby reader dropped me an email last week about prevalent issue that affects quite a few airline FAs among all the alliances that continue to refer to sparkling wine as champagne.

Sparkling (Whine) Wednesdays: Airlines Misrepresenting Sparkling Wine As Champagne A LoyaltyLobby reader dropped me an email last week about prevalent issue that affects quite a few airline FAs among all the alliances that continue to refer sparkling wine as champagne. Some airlines are too cheap to pay for the TAX/VAT and/or duty to serve champagne on the ground as a predeparture beverage (bonded inventory cannot be opened before door is closed) but still continue to call the stuff champagne. Here's the email from the reader: Why do flight attendants continually call it 'Champagne' when the label says nothing of the sort. In the case of the Delta One domestic (transcons) selection it's actually a decent Italian sparkling, but legally it's hardy Champagne. Nor does calling it Champagne help with setting brand expectations. Conclusion This is not just an issue with the US airlines, although some of them tried to have some sparkling wine (Iron Horse – cannot make this one up) stuff even on international business. There is nothing wrong serving sparkling wines, some better than cheapest champagnes, on business class but flight attendants shouldn't continuously misrepresent the product. As far as I can remember from my recent flights, both Iberia and Alitalia serve domestic sparkling wines on their business class. Although LAN (now LATAM) is based in Chile (important wine country), they serve French champagne.

Some airlines are too cheap to pay for the TAX/VAT and/or duty to serve champagne on the ground as a pre-departure beverage (bonded inventory cannot be opened before door is closed) but still continue to call the stuff champagne. [click to continue…]

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Marriott Rewards has launched new airline related bonus miles promotion for stays at more than 300 full service hotels in the Americas between June 1 – August 31, 2016.

Marriott Rewards American Airlines Delta Southwest United 1,000 Bonus Miles Per Stay June 1 - August 31 2016

American Airlines, Delta, Southwest and United frequent flier program members can earn 1,000 bonus miles for up to five stays that are booked by July 15. [click to continue…]