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Delta Airlines has reported the first financial impacts of it’s widely known IT outage last month which inconvenienced thousands of travelers and took the airline days to get back on its feet.

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Figures reached 100 Million USD in revenue over the course of the outage until all system were back on track which does not include costs for compensation, accommodations for stranded passengers etc. [click to continue…]

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Many of you heard about the worldwide system failure that hit Delta Airlines a few weeks ago (Monday August 8) that we previously wrote about here. Their computer systems were down affecting their operations globally and either canceling or delaying the majority of their flights that day.

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Remember that you can always email us, send us a Facebook message or Tweet about the issues you have with hotels, airlines and other travel providers. We’ll feature one new Compensation Clinic case each week.

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Delta Air Lines made an announcement about their new business class product coming first on brand new Airbus A350 aircraft in the fall of 2017 and being introduced also to the existing 777 fleet.

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Delta plans to use this suite product on flights over 12 hours that basically means flights to Asia and Australia. The airline doesn’t plan to convert its other existing planes to this product type. [click to continue…]

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Delta Air Lines suffered a system wide computer outage yesterday which left thousands of customers stranded for hours on end but today they announced that customers will receive compensation.

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The airline publicly announced that customers affected by the outage either through delays or cancellations will be contacted (or can contact Delta themselves) and be offered a 200 USD travel voucher. [click to continue…]

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Delta SkyMiles really has a thing for shifting their upgrade policy around and just sent out another email to their Medallion Elites that further changes for Elite Upgrades will be forthcoming.

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Some of these new changes are not all negative though as Delta will reinstate the benefit that traveling companions will clear with the highest SkyMiles status of either companion. [click to continue…]

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The flight crew of a Delta Airlines flight en route to Rapid City, SD afforded themselves a major screw up when they mistakenly landed at a nearby Air Force Base instead.

Delta A330 AirportThe Airbus A320, flight DL2845 from Minneapolis/St. Paul touched down at Ellsworth Air Force Base, home of the 28th Bomb Wing about 5 miles north of Rapid City where is was supposed to land. [click to continue…]