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Delta SkyMiles had a few issues this weekend, notifying members that they were upgraded to Diamond Medallion status for no apparent reason which caused quite a stir in the frequent flier community.

After blowing up Delta’s Twitter account and SkyMiles realized something isn’t right the company was working to get accounts back to normal and customers reported that their balances and status changed. [click to continue…]

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Delta has teamed up with Blade Helicopters to offer customers the option of a seamless connection from a scheduled Delta flight to a local helicopter transfer when arriving/departing at New York JFK.

Blade has operated out of JFK for a while but Delta just now officially started the cooperation with the service after trying different partners in the past. [click to continue…]

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Today we have an important Reader Question that I’d like to feature because this issue is more common than one might think and always confuses as well as frustrates people: Ghost Availability for award flights.

You refer to ‘Ghost Availability’ when an available award seat is being displayed to you in a search engine but you receive an error message down the line telling you the seat is in fact  no longer available. [click to continue…]

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A LoyaltyLobby reader sent me an email about an issue with Delta Air Lines and Virgin Atlantic due to a Delta flight delay (was rebooked on KLM in a lower class of service).

Virgin Atlantic DOT Fine

Remember that you can always email us, send a message via Facebook or use Twitter and include photos too. We’ll try to cover Reader Questions & Comments here several times a week. [click to continue…]

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New York Times ran a very interesting story this morning about an Air Marshal that had forgotten her loaded gun to a lavatory on a Delta flight from Manchester to New York in early April.

Delta Air Marshall

There are currently around 4,000 Air Marshall’s whose job is to “blend” with the passengers and prevent hijackings and other incidents on commercial flights. [click to continue…]

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It took Delta FOUR days to recover from a weather issues that affected Atlanta the other Wednesday. The airline was forced to cancel hundreds of flights days later due to IT issues that affected crew scheduling among others.

Delta Email

Now, the airline has been sending out compensation emails for those affected with this meltdown. SkyMiles members have been offered compensation miles or miles combined with Delta electronic $$$ off voucher. [click to continue…]

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While the internet was abuzz about Pepsi’s failed Kendall Jenner ad (read more here) and other travel blogs were covering the details of Delta’s latest unannounced devaluation of their SkyMiles program, a bigger story was developing: Delta solidifying itself as the (tone-deaf) Pepsi of airlines. (Ironic since Coke and Delta are partners and both based in Atlanta.) John also reported on the devaluation here.

Delta Air Lines

Backing up a bit: earlier this week a series of storms in Atlanta as well as bad weather in the Northeast US grounded Delta’s hub, disrupting their operation and creating a domino effect. However, 3 days later Delta was still having problems recovering. Delta even went so far as asking crews to sleep on planes due to lack of hotels, asking staff to volunteer to work without pay and taking the unusual step of accepting help from loyal Diamond Medallion customers going to the Atlanta airport to assist stranded passengers. [click to continue…]

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Delta Air Lines has been tinkering with the number of SkyMiles required for partner awards that seems to have gone up anywhere from 15% to 20% without any prior warning from the airline.

Delta Changes Partner Award Mileage Requirements Without Any Prior Notice On April 7, 2017

This change was first noted on a FlyerTalk post (access here) where member noticed that the number of SkyMiles required for an award had changed from 70,000 to 85,000 (transatlantic partner award in business class). [click to continue…]