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A LoyaltyLobby reader sent me an email back in December how to proceed with Etihad when it came to out of pocket expenses due to flight delays and I had it as one of the reader questions at the time.

Compensation Clinic Etihad Airways

Remember that you can always email me, send me a Facebook message or Tweet me about the issues you have with hotels, airlines and other travel providers. we’ll feature one new Compensation Clinic case each week. [click to continue…]

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What’s up with the Middle Eastern airlines of Emirates, Qatar and Etihad? I like their service in all cabins (yes – I do fly economy too), but dealing with their almost non-existent customer service is maddening.

Etihad Airways Guest Retroclaim

Etihad Airways often runs overlapping bonus tier and award miles campaigns for Guest members that tend to require certain ticketing and flight periods. [click to continue…]

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Here are seven reader questions from the past week (so many good questions coming in!) that I have decided to reply to publicly. You can always email me, leave a note or private message on Facebook, or Tweet me with your questions.

LoyaltyLobby Reader Questions December 2 2015

Note that I can shorten the emails and edit them for clarity. I always remove the personal information of both the reader and front line employees. If there are managers involved, I may leave their names intact, however. [click to continue…]