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The acquisition of Orbitz by rival Expedia was a bit of a rollercoaster with many up’s and downs during the process. Now the green light has finally been given by the U.S. Department of Justice (DOJ).


The transaction has been reviewed by antitrust experts and it was ultimately assessed that it would have no negative impacts on the consumer that are of significance.  [click to continue…]

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In the recent months, Expedia‘s buying spree of competing online booking sites has created quite a storm in the industry and scared consumer advocates fearing rising prices due to less competition after a merger with Expedia’s recent target Orbitz.


Now leading U.S. politicians and consumer watchdogs have reacted with written complaints to the Federal Trade Commission (FTC). [click to continue…]

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Expedia offers a quite liberal Best Price Guarantee that promises to match prices on US based websites and throws in a $50 hotel coupon (minimum spend $100) that you can use for future booking.

Expedia Best Price Guarantee Response Time

As I tend to book flights using Expedia (and sometimes hotels too to use the coupons), I have done quite a few guarantees over the years and the response time used to be less than an hour (at least once less than 10 minutes). [click to continue…]

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Here are eight reader questions from the past week (so many good questions coming in!) that I have decided to reply to publicly. You can always email me, leave a note or private message on Facebook, or Tweet me with your questions.

LL RQ J 18 U

Note that I can shorten the emails and edit them for clarity. I always remove the personal information of both the reader and front line employees. If there are managers involved, I may leave their names intact, however. [click to continue…]

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Expedia has number of country specific website that have access to local air fares and I probably have used to 10 or so of them.

Expedia+ Rewards Hong Kong

Expedia has had Expedia+ Rewards program on its US site for a while and you can collect Nectar points on their UK one. Now, the Expedia+ Rewards is available on Expedia’s Hong Kong based website too. [click to continue…]