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There is interesting Finnair related court case going on in Finland right now where flight attendant smuggled Chinese citizens to Schengen area that didn’t have proper visas.

Finnair FA

The passengers were ticketed to fly to Russia and had proper Russian visas on their passports. The flight attendant, however, let them to Finland using side doors at the Helsinki-Vantaa airport bypassing the passport control and most of the passengers continued then to Central Europe. [click to continue…]

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European Union has very pro-customer friendly legislation for flight delays and cancellation by the community carriers (+ Norway, Switzerland & Iceland) and all flights operated from the community countries plus the three listed. You can access EU’s website for Passenger Rights here.

Reader Comment Finnair EC 261 2004

A LoyaltyLobby reader sent me an email about the maddening experience he is having with Finnair to get the airline to pony up the required compensation per the EC 261/2004. Remember that you can always email me, sent a message via Facebook or use Twitter. I’ll try to cover Reader Questions & Comments here several times a week. [click to continue…]

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Here are six reader questions from the past week (so many good questions coming in!) that I have decided to reply to publicly. You can always email me, leave a note or private message on Facebook, or Tweet me with your questions.

Reader Questions December 26

Note that I can shorten the emails and edit them for clarity. I always remove the personal information of both the reader and front line employees. If there are managers involved, I may leave their names intact, however. [click to continue…]