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European Union has very pro-customer friendly legislation for flight delays and cancellation by the community carriers (+ Norway, Switzerland & Iceland) and all flights operated from the community countries plus the three listed. You can access EU’s website for Passenger Rights here.

Reader Comment Finnair EC 261 2004

A LoyaltyLobby reader sent me an email about the maddening experience he is having with Finnair to get the airline to pony up the required compensation per the EC 261/2004. Remember that you can always email me, sent a message via Facebook or use Twitter. I’ll try to cover Reader Questions & Comments here several times a week. [click to continue…]

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Here are six reader questions from the past week (so many good questions coming in!) that I have decided to reply to publicly. You can always email me, leave a note or private message on Facebook, or Tweet me with your questions.

Reader Questions December 26

Note that I can shorten the emails and edit them for clarity. I always remove the personal information of both the reader and front line employees. If there are managers involved, I may leave their names intact, however. [click to continue…]

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American Airlines and British Airways have both launched up to 115,000 miles/Avios campaign for transatlantic travel between May 7 – August 7, 2015.

British Airways American Airlines Up To 115,000 Avios AAdvantage Miles Transatlantic Travel Summer 2015

The offer is valid for travel between United States, Canada or Mexico and Europe on American Airlines, British Airways, Finnair, Iberia, OpenSkies and US Airways marketed and operated flights. [click to continue…]

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Here are five seven reader questions from the past week (so many good questions coming in!) that I have decided to reply to publicly. You can always email me, leave a note or private message on Facebook, or Tweet me with your questions.

READER QUESTIONS April 25 2015

Note that I can shorten the emails and edit them for clarity. I always remove the personal information of both the reader and front line employees. If there are managers involved, I may leave their names intact, however. [click to continue…]