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Here are seven reader questions from the past week (so many good questions coming in!) that I have decided to reply to publicly. You can always email me, leave a note or private message on Facebook, or Tweet me with your questions.

Reader Questions May 30

Note that I can shorten the emails and edit them for clarity. I always remove the personal information of both the reader and front line employees. If there are managers involved, I may leave their names intact, however. [click to continue…]

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Four Seasons Around The World private jet experience has received a lot of publicity in the past few days because of the piece that Bloomberg run about it.

Four Seasons Around The World

Four Seasons has Boeing 757 plane on its own livery inside and outside that jets guests around the world on various itineraries. These trips don’t come cheap. The price per person for 2016 trip is $132K when two are sharing. [click to continue…]

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Here are five reader questions from the past week that I have decided to reply to publicly. You can always email me, leave a note or private message on Facebook, or Tweet me with your questions.

Reader Questions March 7

Note that I can shorten the emails and edit them for clarity. I always remove the personal information of both the reader and front line employees. If there are managers involved, I may leave their names intact, however. [click to continue…]

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There was some chatter earlier this year about Four Seasons intention of launching a chainwide loyalty program by the end of this year. The company has gone through some management changes this year (CEO replaced) that may have caused some delays.

four-seasons-by-invitation

Four Season’s already has a small “By Invitation” loyalty program that is by invitation only. Some guests have received this package during their stays at Four Seasons hotels. [click to continue…]

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Four Seasons, luxury hotel chains based on Canada, is set to launch guest loyalty program in 3rd quarter of 2013 according to Regional Vice President and General Manager of Four Seasons hotels in Thailand Rami Sayess who was interviewed by HotelierMiddleEast.com. You can access the full article here.

four-seasons-loyalty-program

According to the article the Four Seasons had been contemplating of having a guest loyalty program already for a while. Now, that the hotel has 90 properties open and another 60 on the pipeline, it has the number of properties to run such a program in a meaningful way. [click to continue…]