by John Ollila -
0 Comments

Here are seven reader questions from the past week (so many good questions coming in!) that I have decided to reply to publicly. You can always email me, leave a note or private message on Facebook, or Tweet me with your questions.

Reader Questions & Comments June 20 2015 U

Note that I can shorten the emails and edit them for clarity. I always remove the personal information of both the reader and front line employees. If there are managers involved, I may leave their names intact, however. [click to continue…]

by John Ollila -
8 Comments

Marriott Rewards has various Travel Packages redemption options where for instance you get a 7 night hotel award + a variable number of airline miles in your chosen airline for a set number of points.

Marriott Rewards Travel Package

In my opinion, this is the best way to use Marriott Rewards points. You get a 7 night hotel award and then can “purchase” airlines miles at ONE Marriott Rewards point per ONE mile with Package 1 airlines. [click to continue…]

by John Ollila -
5 Comments

There is a reason (or actually many) why Delta SkyMiles are often referred as SkyPesos. The miles required for Delta flights using SkyMiles can vary a lot and let’s not whine about the sky high “carrier imposed” fees on itineraries starting outside of North America.

Delta SkyMiles Award Success GOL

There are occasions, however, when using SkyMiles can make sense and I just found one. You can use them for GOL flights within South America and fees are minimal at least for trips within and starting from Brazil, as there are no fuel surcharges. [click to continue…]

by John Ollila -
4 Comments

Yesterday, I wrote about a probe to GOL that Brazilian prosecutor has initiate due to unannounced changes to its Smiles program (access the piece here).

gol-smiles-back-to-regular-levels

GOL had the old award charts on its website, but had rose the number of miles required to number of destinations. GOL blames this a “system mistake” and will credit the accounts of around 4000 Smiles members that were charged higher number of miles. [click to continue…]

by John Ollila -
5 Comments

After Avianca made unannounced changes to its award chart back in May (read my take here), GOL decided to do an unannounced stealth devaluation for their award chart too. The number of miles required for awards went up by 33%  and airline had old award chart levels up on its website for days after they were no longer bookable.

gol-avianca

Now, federal prosecutor has given GOL ten days to respond to an inquiry about how many passengers has paid higher than shown miles requirements and how much money was involved in this. [click to continue…]

by John Ollila -
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According to an article on the WSJ yesterday (you can access it here – copy paste the article title on the Google search to have access to the full version), the Brazilian airline GOL is planning to list its frequent flier unit Smiles.

gol-smiles

The Smiles used to be the frequent flier program of Varig, Star Alliance carrier in Brazil that went under, and Gol it and its frequent flier program back in 2006. [click to continue…]