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Hilton HHonors introduced two overlapping Conrad & Waldorf-Astoria promotions last year that they have extended until the December 31, 2015. If you registered these offers last year, the registrations are still valid.

Hilton HHonors Conrad & Waldorf-Astoria Bonuses Combine 2015

Then Hilton introduced yet another promotion for Conrad & Waldorf-Astoria stays early this year valid until the end of 2015. The best part is that you can triple dip with these promotions and they apply for award stays too! [click to continue…]

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Hilton made an announcement back in April last year (2014) (access here) that they would be moving away from yearly award category changes and would adjust award categories “seasonally” that seems to roughly every other month based on the observations.

Hilton HHonors Award Category Changes March 26 2015

Hilton HHonors has just updated its web page where they post these changes. I doubt that they would email Hilton HHonors members about these “enhancements”. [click to continue…]

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Hilton has several websites outside of Hilton.com featuring region specific sales or weekend deals. For those that travel in the Asia Pacific region, should check out the Asia Pacific sales website.

Hilton Asia Pacific Sales Website

Although the website is Hiltonhoteldeals.com, it is merely used as a skin and the actual booking is done on Hilton.com. The presentation of hotels and region specific deals on this site is better, however. [click to continue…]

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Hilton has had 20% off MVP rate discount available for stays in the Americas, the Caribbean and Hawaii (they call it a worldwide discount) for many years.

Hilton HHonors MVP Discount Code

Hilton recently updated the booking process for this offer and you can no longer use the corporate discount codes associated with this offer to bring up the 20% off MVP promotion. [click to continue…]

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Hilton HHonors has had serious issues with their website security that has resulted many members find that their accounts have been cleared out of points usually for merchandise.

Hilton HHonors Password Breaches Continue (Change Yours Again!)

Hilton first introduced CAPTCHA to combat the automated bots and then decided to ditch all the four number PINs that members have uses to access their accounts. Hilton even offered 1,000 points for members that change their password. [click to continue…]

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Here are five seven reader questions from the past week (so many good questions coming in!) that I have decided to reply to publicly. You can always email me, leave a note or private message on Facebook, or Tweet me with your questions.

Reader Questions March 21

Note that I can shorten the emails and edit them for clarity. I always remove the personal information of both the reader and front line employees. If there are managers involved, I may leave their names intact, however. [click to continue…]

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Two weeks ago, I wrote (access here) about a situation where quite a few Hilton HHonors members were after Hilton Papagayo Resort & Spa got reflagged and soon closed for several months for extensive renovations.

Hilton Papagayo No Longer Hilton U

Often the new owner and/or operator accept paid and award reservations after the reflag but that is not always the case. The problem here was even more problematic because the resort was closing for several months. [click to continue…]

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This weeks Compensation Clinic case comes from a LoyaltyLobby reader’s stay at the DoubleTree Torrance South Bay. The hotel is close to the Del Amo Fashion Center where the Jackie Brown movie was partially shot.

Compensation Clinic DoubleTree Torrance South Bay

Hilton made an announcement less than two weeks ago (access here) that internet access would become complimentary to all guests come August and Diamond members would have access to the Premium option where available for free. [click to continue…]