Gold Passport Hyatt's loyalty program

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Here are three reader questions from the past week that I have decided to reply to publicly. You can always email me, leave a note or private message on Facebook, or Tweet me with your questions.

Reader Questions January 24 2015

Note that I can shorten the emails and edit them for clarity. I always remove the personal information of both the reader and front line employees. If there are managers involved, I may leave their names intact, however. [click to continue…]

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Hotel loyalty programs have recently gravitated more towards targeted promotions trying to get the guest stay more (and maybe offer no or bad promotions to those that truly stay a lot).

Hyatt Gold Passport Stay More Play More

Where these programs get it wrong, however, is that they really don’t know how many nights you spend with the other chains. They may think that they have a lock on you when that couldn’t be further from the truth. [click to continue…]

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Here are three reader questions from the past week that I have decided to reply to publicly. You can always email me, leave a note or private message on Facebook, or Tweet me with your questions.

Reader Question January 17 2015

Note that I can shorten the emails and edit them for clarity. I always remove the personal information of both the reader and front line employees. If there are managers involved, I may leave their names intact, however. [click to continue…]

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Hyatt Gold Passport has three regular Diamond tiers of Gold Passport member, Platinum and Diamond. To reach Platinum or Diamond status, the member must spend certain number of nights or stays at Hyatt affiliated properties during the calendar year.

Hyatt Gold Passport Secret Status Levels

In addition to these status levels, Hyatt also has three specialty levels of Lifetime Diamond, Diamond Premier and Courtesy Card. [click to continue…]

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Here are the updated pros and cons of the Hyatt Gold Passport program. The main change in 2014 was the introduction of Points + Cash awards and in 2015 the internet is going to be free for all.

Pros and Cons Hyatt Gold Passport

What are your opinions of the pros and cons of the Hyatt Gold Passport? Please leave your comments below. [click to continue…]

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This week I am whining about things that happen at hotels due to lack of training and/or manager oversight.

Whine Wednesdays Hyatt Touch Grand Hyatt Berlin

Earlier in the week, I was “stranded” in Berlin for roughly 22 hours due to airberlin’s airplane woes (EC 261/2004 case coming). The airline would have paid for the Mercure by the airport, but I decided to book something more comfortable by myself and ended up at the Grand Hyatt Berlin for my very first and last time. [click to continue…]