Gold Passport Hyatt's loyalty program

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A LoyaltyLobby reader sent me an email about maddening experience he had with Hyatt’s “Best Available Room” upgrade benefit for Diamond members.

Whine Wednesdays Best Available Room

Some hotels tend to think that merely upgrading a Diamond member to a Club Room would be sufficient per the T&C’s of the program, but this is not the case and I have experienced it by myself as well. [click to continue…]

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Here’ my pick of five best hotel promotions that you can take advantage of this month. As is always the case, many of the best promotions allow you to dip multiple offers simultaneously.

Top Hotel Promotions November 2014

It has been a while when so many of the programs have worthwhile promotions going on. Even I have trouble finishing them all. [click to continue…]

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This situation with Hyatt’s website has been going on for years. How difficult it is to throw some money on it and build a website that is not down for hours every week?

Hyatt Access Denied

Hotels are complaining that the majority bookings are made using OTA (Online Travel Agents) such as Expedia and Booking.com, but maybe they should just spend some money ensuring that their own website infrastructure is adequate? [click to continue…]