Gold Passport Hyatt's loyalty program

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Hyatt Gold Passport updated the terms and conditions governing the program effective November 2014, although they were not updated on Hyatt.com (not really a surprise considering their IT and poor management) before February 10, 2015.

Hyatt Gold Passport Group Terms and Conditions

The changes are not drastic. They rather clarify the partnership with Mlife and where suite upgrade usage. [click to continue…]

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Here’s comprehensive look at the current promotion from all major hotel loyalty programs. Remember to forward me offers by email that you receive from airline and hotel loyalty programs.

Hotels Promotion Update February 2015

All hotel chains have their promotions out except Hilton HHonors that has decided to offer targeted promotions before next global promo launch on March 1. [click to continue…]

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Here are three reader questions from the past week that I have decided to reply to publicly. You can always email me, leave a note or private message on Facebook, or Tweet me with your questions.

Reader Questions January 24 2015

Note that I can shorten the emails and edit them for clarity. I always remove the personal information of both the reader and front line employees. If there are managers involved, I may leave their names intact, however. [click to continue…]

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Hotel loyalty programs have recently gravitated more towards targeted promotions trying to get the guest stay more (and maybe offer no or bad promotions to those that truly stay a lot).

Hyatt Gold Passport Stay More Play More

Where these programs get it wrong, however, is that they really don’t know how many nights you spend with the other chains. They may think that they have a lock on you when that couldn’t be further from the truth. [click to continue…]

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Here are three reader questions from the past week that I have decided to reply to publicly. You can always email me, leave a note or private message on Facebook, or Tweet me with your questions.

Reader Question January 17 2015

Note that I can shorten the emails and edit them for clarity. I always remove the personal information of both the reader and front line employees. If there are managers involved, I may leave their names intact, however. [click to continue…]