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LoyaltyLobby reader forwarded me an email that they had received from Kimpton about a change to their InTouch program’s Inner Circle elite level when it comes to status matched guests.


Status matched Inner Circle members are no longer eligible for a free night benefit at new hotels BEFORE spending and crediting at least 3 eligible stays towards the program. I think that the email above is done in a very frank way “we want you to have your cake and eat it too, but in fairness we ask few crumbs thrown our way as well”. I don’t think that this requirement is onerous considering that they continue to match elite status that InTouch members have with other chains. [click to continue…]