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This Korean Air nut case doesn’t seem to go away. All started when the daughter of the Korean Air CEO that was head of the in-flight services was served macadamia nuts from the bag and not on a plate.

Nut Case

She got mad and forced the plane to return to the gate in New York and had the captain to expel the crew member that had served her in the first class. [click to continue…]

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4 Comments

Korean Air has received some bad publicity in the past couple of days (read my take here) after it was reported that the daughter of the Korean Air CEO had the plane return to the gate in New York after flight attendant had served nuts in a bag instead of on a plate.

Going Nuts Resigns

Now, the nut lady has resigned from her position as the head of in-flight services, but still stays on board as the vice president. [click to continue…]

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11 Comments

There are occasional reports, especially from the United States, where airlines sometimes don’t serve any nuts due to someone on board having an allergy.

Going Nuts

This time, however, the daughter of the Korean Air CEO wasn’t satisfied the way a crew member was serving nuts and had him ejected from the flight. [click to continue…]

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1 Comments

Starting on July 22, 2013, both Etihad Airways Guest members and Korean Air Skypass members have been able to both earn and redeem miles on each others flights.

etihad-korean-planes

Note that neither airline is offering elite qualifying miles, but only redeemable miles for each others flights. The Etihad partner page is not yet up on Korean Air’s website (press release is here), but you can access Etihad’s web page for Korean here. [click to continue…]

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Hilton HHonors has number of promotions for triple miles for stays between July 1 and September 30, 2013, with number of Asian airlines that I have listed on the title. If you have come across any other offers for double/triple miles besides the airlines listed here and Air China, do send me an email.

hilton-hhonors-3rd-quarter-airline-promotions

You can read more about Hilton’s Double Dip airline options on an article that I wrote last year that is still valid. You can access it here. [click to continue…]

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Hilton has an offer for Korean Air Skypass members. You can earn triple miles between November 1 and December 31, 2012, at Hilton family of hotels worldwide. You need to register for this promotion prior to your stay.

hilton-hhonors-korean-air-skypass-triple-miles

You must have Korean Air Skypass as your Hilton HHonors Points + Miles Double Dip preferred airline partner and choose Points + Fixed Miles for your stay.

Note that Korean Air doesn’t participate to Hilton’s Points + Variable Miles offer. You will earn 500 miles (this is tripled) per stay at all Hilton locations. Stays at Hampton Inn, Homewood Suites, and Home 2 Suites will earn you fixed 100 miles (tripled).

Conclusion

This can be reasonable offer for cheap one night stays as you will get the fixed number of miles per stay. Korean Air doesn’t participate to the variable miles offer that is better for longer and more expensive stays.

Here are the terms and conditions of this offer:

Offer valid for eligible stays completed between November 1 to December 31, 2012 (“Promotion Period”) at any participating hotel in the Hilton Worldwide portfolio. Hilton HHonors™ members must first register atHHonors.com/tripleskypassmiles prior to check-out of your stay within the Promotion Period. Registered HHonors members will only receive bonus miles for nights completed during the Promotion Period, regardless of a check-in date before the Promotion Period begins or a check-out date after the Promotion Period ends. To be eligible for this offer, you must (1) be a Hilton HHonors member; (2) be a member of Skypass; (3) register for the promotion on this page; (4) select Korean Air as your preferred Double Dip partner. Ensure that you selected Points and Fixed Miles as your Double Dip™ Earning Style within your HHonors profile. A preferred airline must be selected in your HHonors profile.

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Hilton HHonors is running number of airline related offers for double and triple miles during the months of November & December. None of these promotions are listed on Hilton’s own website, but rather were targeted for frequent flier members of participating airlines.

If I have missed any Hilton (or any other hotel or airline related promo), you can always just send me an email to john@loyaltylobby.com. Just forward the promo email that you received from the program.

These are normally called airline acquisition promotions. Frequent fliers tend to stay quite a few nights hotels as well and they are thus very important group for hotel programs to attract.

Note that you need to change your Hilton earnings preference to Points + Fixed Miles or Points + Variable Miles. The preferable option is dependent of the airlines program, hotel brand you are staying at, and the folio amount.

My personal favorite that I have already maxed out is the  Hilton’s promotion with Virgin Atlantic. I won’t have that many stays with Hilton this quarter. Five stays earns 15K bonus + 5K base Virgin miles. I will transfer these back to Hilton for 40K Hilton HHonors points.

hilton-hhonors-virgin-atlantic-4th-quarter-offer

Hilton HHonors Virgin Atlantic Flying Club Bonus Offer – 15K Bonus Miles for 5 Stays

You can get bonus miles or points for American Airlines, JetBlue, United, US Airways or Virgin America for stays at Waldorf Astoria hotels. The bonus is based on nights and expire on December 31, 2012.

Waldorf Astoria: Nightly Bonus Miles & Points for American, JetBlue, United, US Airways and Virgin America

Conrad hotels are offering 1000 bonus miles per night for American Airways, United Airlines, and US Airways frequent fliers. Offer is valid until December 31, 2012.

Conrad Hotels: 1000 American, United, or US Airways Bonus Miles per Night

You can earn 250 Delta MQM’s and double SkyMiles for stays of 2 nights or longer between October 1 and December 15, 2012. This offer is available at select hotels.

250 Delta MQM’s and Double Miles for Stays of 2 Nights or Longer at Select Hilton Family of Hotels

Hilton is offering double airline miles for American, Aeromexico, AviancaTaca, MultiPlus(TAM) and United on select hotels in Latin America until December 31, 2012.

Double American Airlines, AviancaTaca, AeroMexico, TAM/Multiplus & United Airlines Miles in the Americas on Hilton Family of Hotels

Hilton is offering maximum of 15K bonus Virgin Atlantic Flying Club miles for 5 stays. You can always transfer the bonus + base miles back to Hilton HHonors for total of 40K HH points. This promotion is valid until December 31, 2012

Hilton HHonors Virgin Atlantic Flying Club Bonus Offer – 15K Bonus Miles for 5 Stays

Hilton has a promotion with Miles & More (Lufthansa, Swiss, Austrian etc) for up to quadruple miles until December 31, 2012.

Hilton HHonors Miles & More Promotion for Up To Quadruple Miles

You can earn 4000 bonus Emirates Skywards miles on your second stay. This offer is valid until December 31, 2012.

Hilton HHonors Emirates Skywards Promotion – 4000 Bonus Miles on Your Second Stay

Hilton is offering double points for Air Canada Aeroplan members until the end of December, 2012.

Hilton HHonors Aeroplan Offer: Double Miles Until December 31

Double Qantas points (2000) for Hilton stays between November 1 and December 31, 2012.

Double Qantas Points (2000) at Hilton Properties Worldwide

Hilton is offering triple miles for number of Asian airlines frequent flier members. They have variation of the offer for Thai, Singapore, Korean, Asiana, Malaysia, and Cathay Pacific.

Triple Thai Airways Royal Orchid Plus Miles at Hilton Hotels Worldwide

Triple Asiana Miles at Hilton Family of Hotels Worldwide

Triple Malaysia Airlines Enrich Miles for Hilton Stays Worldwide

Triple Korean Air Skypass Miles at Hilton Family of Hotels Worldwide

Triple Singapore Airlines KrisFlyer Miles at Hilton Family of Hotels Worldwide

Triple Cathay Pacific Asia Miles with Hilton HHonors

You can earn up to 3000 bonus Avios (for BA Gold member) for a Hilton stay by December 31, 2013.

Up To 3000 Bonus Avios (British Airways) for a Hilton Family Hotel Stay

Conclusion

Make sure that you have chosen the correct double dip option (fixed vs variable) and have the airline as your preferred double dip airline partner.

Some airlines don’t participate to both fixed and variable miles. Also, Hampton Inn and Homewood Suites don’t always earn fixed miles at the full level. Home2 Suites brand earns even less. You have to check these by the airline.

I have already done the Virgin Atlantic and British Airways versions of these airline promotions. I am not planning to have more Hilton stays this quarter.

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2 Comments

It is inevitable that a checked bag gets delayed at times. I have had mine delayed numerous times over the years. The longest one that went missing was with Air Canada for 6 weeks. It sat the entire time in Air Canada’s facility in Montreal while I was on a around the world trip.

korean-air-bag-tags

This time I was going from Vancouver to Bangkok on Korean Air’s first class. The connection in Seoul was somewhat tight around 45 minutes, but thought that they would take care of first class passenger’s bag. My bag was actually within the size limit that I could have taken it to the cabin as well, but it was on the heavy side (way over the usual 7 kilograms limit) and I really didn’t wanted to drag it around. I decided that it was best to check it in. I could also test the Korean’s baggage handling.

Checking Bag in Vancouver

There was some confusion at the check in. The agent wasn’t quite sure that I wanted to check my bag only to Bangkok and not to my final destination that was Yangon. She thought that Yangon was just a domestic destination in Thailand and that I would need to claim my bag for customs purposes in Bangkok. Of course this is not the case. Yangon is in Myanmar and my bag would have gone there had I not asked the agent to short check it to Bangkok for my overnight connection. The agent printed out a new baggage tag with correct information.

BTW it always makes sense to have a look that the baggage tag is correct. I have spotted few mistakes over the years that would have separated me from my bag(s) for a while.

Arrival in Bangkok

korean-air-delayed-list

Airlines get a list of passengers that have misconnected bagson each of their flights. Good airlines tend to have person with a list with all the passengers names that have their bags delayed standing close to the baggage carousel . This was the case with the Korean Air as well. I was quite surprised that there were at least 10 passengers that had their bags left behind in Incheon or somewhere else in the route.

Property Irregularity Report

korean-air-pir

This is always the key. You need to get a complete Property Irregularity Report (PIR). It contains information about your bag, routing, temporarily and permanent address information. You can then use the PIR number to do a search on WorldTracer.

korean-air-pir-filled

Where’s where I made a mistake, but it didn’t have a negative effect this time. I accepted a hand written, although very official looking, form as the PIR for this incident. This form only used my luggage tag number and didn’t include the PIR number at all that I could have used to pull up the information on Korean Air’s website.

Delay Compensation

I love when airlines put money in my pocket but hate when I gave to “fight” for the compensation due. Korean Air belongs to the first group. My bag was coming on a flight just four hours later than my original 10PM flight. I would have the bag delivered to my hotel by 3AM.

For this inconvenience Korean Air handed me 6000 THB that is around $200. I think that it was a fair compensation for the slight delay and assured that I wouldn’t have negative feelings about inconvenience caused.

Delivery

korean-air-pir-display

Upon arriving to the hotel, I requested the front desk to call the Thai Airways baggage line. Thai is Korean’s ground handling agent in Bangkok and let them know my room number and make sure that their address to the hotel was correct.

korean-air-delay-tag

The bag had been delivered to the hotel around 3AM and I had it delivered once I woke up. Thai really packs these delayed bags securely and has number of seals that you need to break to get it open.

korean-air-bag-seals

Conclusion

Bags gets lost (rarely) and delayed (quite often). Good airlines have adequate processes in place to make sure that the process of informed about the delay and adequate compensation doled out, is handled without a fuss.