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It is the time of the year when many of the readers, although not all, are celebrating the Christmas but most should celebrate the New Years eve next week.


I made my way from Australia to Finland few days ago and will be on my way to Ho Chi Minh City for the New Years eve festivities on Monday. [click to continue…]

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It’s difficult to believe, but it has now been 5 years since I started LoyaltyLobby back on September 15th, 2011, with a post about combining two separate Hyatt Gold Passport promotions.

LoyaltyLobby 5

We will probably have a website refresh later this fall and continue to work making the blog email newsletter better for the readers. [click to continue…]

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It must be more than a year since I reminded readers last time that I take walk through videos of the hotel rooms/suites that I stay at and upload them to YouTube.


The LoyaltyLobby’s YouTube channel already has more than 700 videos (not all public yet) mostly from the same chains that I cover here (Hilton, Hyatt, IHG, Marriott & SPG). [click to continue…]

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It’s difficult to believe, but another year has passed since I started LoyaltyLobby back on September 15th, 2011, with a post about Hyatt Gold Passport.

LoyaltyLobby 4

Over the past year, we had a website refresh, the blog email update got a complete makeover and I brought Sebastian in to help me with the website content. [click to continue…]

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There were some issues on on Monday and Tuesday that temporarily prevented website/home page access and some readers were served with the error message below.

LoyaltyLobby Website Issues

This was caused by a bug introduceed in the WordPress update that turned out to be buggy plus increased traffic since the last server upgrade. We believe that the issue has been identified and manually fixed before WordPress will release a formal fix in their next release. [click to continue…]

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Here are five reader questions from the past week that I have decided to reply to publicly. You can always email me, leave a note or private message on Facebook, or Tweet me with your questions.

Reader Questions February 14

Note that I can shorten the emails and edit them for clarity. I always remove the personal information of both the reader and front line employees. If there are managers involved, I may leave their names intact, however. [click to continue…]

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A few months ago, I hinted that we had been working on a Spanish version of LoyaltyLobby and it subsequently went live in December.

LoyaltyLobby en Español

The goal is to (eventually) have as deep coverage of the hotel and airline loyalty programs targeted towards the Spanish speaking audience both in the Americas and Europe, as LoyaltyLobby has in English for our global audience. [click to continue…]

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As I have been in the China for the past week and flying out tonight, there have been a ridiculous number of issues with the internet connectivity that I whined about last Wednesday (read more here).

LoyaltyLobby China

Somewhere along the way, had also become inaccessible from within China not due to China blocking the websites itself, but rather indirectly due to Google’s services that mostly no longer work here. [click to continue…]