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It’s difficult to believe, but another year has passed since I started LoyaltyLobby back on September 15th, 2011, with a post about Hyatt Gold Passport.

LoyaltyLobby 4

Over the past year, we had a website refresh, the blog email update got a complete makeover and I brought Sebastian in to help me with the website content. [click to continue…]

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There were some issues on on Monday and Tuesday that temporarily prevented website/home page access and some readers were served with the error message below.

LoyaltyLobby Website Issues

This was caused by a bug introduceed in the WordPress update that turned out to be buggy plus increased traffic since the last server upgrade. We believe that the issue has been identified and manually fixed before WordPress will release a formal fix in their next release. [click to continue…]

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Here are five reader questions from the past week that I have decided to reply to publicly. You can always email me, leave a note or private message on Facebook, or Tweet me with your questions.

Reader Questions February 14

Note that I can shorten the emails and edit them for clarity. I always remove the personal information of both the reader and front line employees. If there are managers involved, I may leave their names intact, however. [click to continue…]

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A few months ago, I hinted that we had been working on a Spanish version of LoyaltyLobby and it subsequently went live in December.

LoyaltyLobby en Español

The goal is to (eventually) have as deep coverage of the hotel and airline loyalty programs targeted towards the Spanish speaking audience both in the Americas and Europe, as LoyaltyLobby has in English for our global audience. [click to continue…]

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As I have been in the China for the past week and flying out tonight, there have been a ridiculous number of issues with the internet connectivity that I whined about last Wednesday (read more here).

LoyaltyLobby China

Somewhere along the way, had also become inaccessible from within China not due to China blocking the websites itself, but rather indirectly due to Google’s services that mostly no longer work here. [click to continue…]

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Back in September, a LoyaltyLobby reader tweeted that there are some “titans” that appear to be using material from LoyaltyLobby to come up with their posts.

Blogs Websites Copy Paste LoyaltyLobby Content LL

Knowing that none of these credit card pimpers (pardon my language) would take two to three hours of their time by doing a manual rewrite of a PointBreaks list that IHG provided (only URLs – no property names), I decided to do an experiment. [click to continue…]

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LoyaltyLobby ran for three years using the same “theme”, which is basically a WordPress framework that makes it easier for publishers to have functioning (and hopefully better looking) websites.

LoyaltyLobby Website Update Front

I already noted a year ago that the website needed a refresh and to have a responsive theme meaning that someone accessing it from a mobile device would have an experience better suited for him/her. [click to continue…]

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I can not believe that another year has passed and it has now three years since the first post on LoyaltyLobby appeared on September 15, 2011.

LoyaltyLobby 3 Years

I just read what I wrote when the website turned 1 (access here) and then when it turned 2 (access here) and I can still agree with both pieces 100%. [click to continue…]

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Due to a sustained DDoS attack at AWeber, the firm that handles and distributes our daily newsletter, LoyaltyLobby readers may experience some issues when attempting to click-through article links in those e-mails.


This outage has also affected our e-mail newsletter sign-ups, so these have been disabled temporarily while AWeber works to resolve their issues. [click to continue…]

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The January is over, when many of the programs announce changes, and this month (could spillover to March too) we should learn about the hotel award chart changes from programs such as SPG and Marriott.


Now, I would like to ask from readers if there are topics that LoyaltyLobby should cover or if there are programs that LoyaltyLobby should start covering or to cover more in-depth. [click to continue…]