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Lufthansa German Airlines announced large scale improvements of their Business Class product where a new personalized dining service is taking to the skies.

LH Business ClassLufthansa calls it “Business Class Restaurant Service” which will eliminate serving dishes from a cart. It will instead be prepared in the galley and served individually to the passenger. [click to continue…]

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Here are seven reader questions from the past week (so many good questions coming in!) that I have decided to reply to publicly. You can always email me, leave a note or private message on Facebook, or Tweet me with your questions.

LL RQ August 1 2015

Note that I can shorten the emails and edit them for clarity. I always remove the personal information of both the reader and front line employees. If there are managers involved, I may leave their names intact, however. [click to continue…]

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One of our readers from Italy contacted us today asking what would be the most sensible way to use his Lufthansa Miles & More Miles where he holds Senator Status (Star Alliance Gold Level).

LH MaMHolding this status level myself I promised to have a look at the current situation and provide some insight what might be the best option (you can access the Miles&More Award Chart here). [click to continue…]

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When I was on an Aegean flight earlier this morning, I read the article below that was in today’s International New York Times regarding the settlement proposal that Lufthansa (the parent of Germanwings) had sent to families of the German casualties of the ill-fated Germanwings flight.

NYT Germanwings Compensation

The airline has offered to pay 25,000 euros for the emotional distress per passenger that they would not be liable for under the German law. The airline will send offers to other nationals in the coming weeks. [click to continue…]

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WSJ yesterday had a piece about the European airlines of Lufthansa and Air France-KLM trying to upgrade their cabins and in-flight service to better match those of the Middle Eastern rivals to whom they have lost a lot of traffic to Asia over the past few years.

WSJ Europe’s Top Airlines to Spend Billions in Battle to Win Back Passengers

After years of cost cutting (and cutting corners when it comes to the service provided), the airlines are trying to offer upgraded cabins and amenities especially to those that travel in premium cabins. [click to continue…]

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A LoyaltyLobby reader sent me a link to a BBC article about this new fee initiative by Lufthansa that tries to add a 16 euro fee for bookings made using OTA’s such as Expedia and Opodo.

BBC Lufthansa makes flight booking sites add fee

This new charge is to take place on September 1, 2015, and include all the Lufthansa Group airlines of Austrian Airlines, Brussels Airlines and Swiss in addition to Lufthansa itself. [click to continue…]

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Marriott Rewards has various Travel Packages redemption options where for instance you get a 7 night hotel award + a variable number of airline miles in your chosen airline for a set number of points.

Marriott Rewards Travel Package

In my opinion, this is the best way to use Marriott Rewards points. You get a 7 night hotel award and then can “purchase” airlines miles at ONE Marriott Rewards point per ONE mile with Package 1 airlines. [click to continue…]

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Germany based Design Hotels is a collection of independent design & style oriented hotels around the world and, as far as I understand, is subsidiary of Starwood Hotels & Resorts.

Design Hotels Lufthansa Miles&More 5,000 Miles Per Stay May 31 December 31 2015

Now, the Design hotels has launched 5,000 Lufthansa Miles&More promotion per stay May 31 – December 31, 2015, that are booked after May 1 and limited to first 500 bookings. [click to continue…]

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When I was watching Bloomberg News yesterday, the Germanwings story had already reached a point where compensation and liabilities were discussed.

The Independent Germanwings crash Lufthansa could face 'unlimited' compensation claims if found liable

The Montreal Convention limits the airlines liability in case of fatality at $157,000, if the airline is not held liable. If the airline or any of its employee is liable, the airline can face unlimited claims. The usual compensation is around $1M per passenger, but Lufthansa’s insurers have set aside $300M for the claims arising from this Germanwings crash. [click to continue…]